09/26/2022

Advis Enter Architech-Div IT Tech Dir

  • Zurich Insurance Company Ltd.
  • Schaumburg, IL, United States

Job Description

Zurich North America is hiring an experienced Advisory Enterprise Architect-Division IT Technical Director to work out of our Schaumburg Headquarters. 

 

As an Advisory Enterprise Architect-Division IT Technical Director some of the daily responsibilities are, but not limited to:

 

  • Lead a team of Architects/Developers in assigned area to develop and implement IT business processes and manage performance across all activities, in order to achieve business objectives and continuously improve performance
  • Lead the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements.
  • Partner with key stakeholders (example: compliance, audit, and business leaders) to assess the risks associated with proposed policies, regulatory change and give guidance to input into governance processes and standards.
  • Contribute to wider IT roadmap and strategy, adapt and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline in order to ensure they are in line with the business objectives.
  • Contribute to the assessment of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
  • Manage key internal and external stakeholder relationships across the organization in order to achieve engagement to change and provide technical leadership in the design and development of new IT solutions.
  • Ensure that IT requirements in own area of specialism are properly addressed in projects and ensures delivery of assigned IT projects or work streams is successful, collaborating with IT colleagues from across the wider function to deliver for the business.
  • Works with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication, and restoration of services in response to a major outage or disaster, as well as setting up IT services in coordination with the business.
  • Deploy in-depth knowledge in a functional area of IT to support internal clients by responding to requests and issues, acting within a number of complex processes and procedures to solve internal customer problems in conjunction with internal partners or external vendors
  • Create and maintain a constructive and supportive relationship with business partners.
  • Ensure all projects are initiated within IT's delivery framework and satisfy business partner needs while aligned to IT and business strategy.
  • Represent IT in the development and continual review of all business strategy and plans.
  • Manage the service delivery of respective applications according to Service Level Agreements and address gaps with the business.
  • Report application service performance to the business taking action where necessary to address application performance issues. Work with IT Infrastructure counterpart in case of any infrastructure related issues.
  • Facilitate the development and implementation of projects / programs and look for areas to implement transformation to existing business process
  • Ensure compliance with IT application, development and maintenance service management governance standards and policies.
  • Manage internal and external suppliers as required in the delivery of the relevant applications through any application development and ongoing maintenance.
  • Maintain a business-oriented IT service catalogue for their applications, including links to business processes, service levels and request management for IT services.
  • Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
  • Ensure that every critical application has a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with architecture and IT Infrastructure.
  • Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
  • Approve operational readiness for projects and releases.
  • Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable.

 

Basic Qualifications:

 

  • Bachelors Degree and 8 or more years of experience in the Information Technology area
    OR
  • High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area
    AND
  • IT Strategy

 

Preferred Qualifications: 

 

  • Masters Degree


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
 
A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
 
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
 
Location(s): AM - Schaumburg
Remote Working: No
Schedule: Full Time
 
Linkedin Recruiter Tag: #LI-RD1 


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