IT Service Delivery Sr Consultant

  • Zurich Insurance Company Ltd.
  • Overland Park, KS, United States

Job Description

Zurich is currently searching for an IT Service Delivery Sr Consultant to work on our IT Services team. This position will be out of our Overland Park Office.  


IT Services manages day-to-day IT infrastructure service for Zurich North America on a national scale, in partnership with our global partners and both our internal customers and our external suppliers and in accordance with contract requirements, SLAs, and internal agreements.


The IT Service Delivery Sr Consultant applies technical and operational knowledge to deliver effective IT Services that meet the day-to-day needs of the business. In addition, the IT Service Delivery Consultant will be expected to work proactively to identify and strengthen service capabilities at the technical and business process levels. 


Responsibilities may include, but are not necessarily limited to, the following:


  • Utilizes advanced technology and collaborative skills to provide service design expertise for the introduction of new solutions and services in support of the Business strategy
  • Effective collaboration with all peers and partners (internal & external)
  • Acts as an escalation point for IT services within own domain
  • Proactively monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility
  • Maintain methods, tools and standards to ensure service availability and performance
  • Provide technological input to long-term technology strategies, implementation and operation
  • Supports business projects in planning stages to ensure consistent design and implementation within the existing (planned) infrastructure
  • Demonstrates the positive impact of the service improvement programs through effective use KPI's
  • Educate and trains new employees and employees from other functions



Basic Qualifications:


  • Bachelors degree and 5 or more years of experience in the information technology area
    Zurich Cybersecurity Technician Apprentice, including Associate Degree and 6 or more years of experience in the information technology area
  • High School Diploma or Equivalent and 7 or more years of experience in the information technology area
  • MS Office experience
  • Knowledge of information technology operations


Preferred Qualifications:


  • Knowledge of Finance and Insurance Operations area
  • Experience working with IT demand management ticketing systems and processes
  • Experience with monitoring systems and troubleshooting concepts
  • Experience in building and managing stakeholder relationships
  • Collaborating in team environment
  • Excellent communication skills
  • Strong analytical skills
  • Customer service experience
  • Strong verbal and written communication skills

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Linkedin Recruiter Tag: #LI-RD1 

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