Application Delivery Manager

  • Zurich Insurance Company Ltd.
  • Overland Park, KS, United States

Job Description

Zurich is currently looking for an Application Delivery Manager to work within our Data Management unit of Information Technology Services out of our North American Overland Park, KS facility.


The Application Delivery Manager will contribute to the application, development, maintenance and improvement of a portfolio of business applications, managing relationships with business and outsourcing partners to address application performance issues and drive service improvement. Responsibilities of the role include:

  • Managing the service delivery of respective applications according to Service Level Agreements and address gaps with the business.
  • Reporting application service performance to the business taking action where necessary to address application performance issues. Work with IT Infrastructure counterpart in case of any infrastructure related issues.
  • Ensuring compliance with IT application, development and maintenance service management governance standards and policies.
  • Engaging and representing Group Application Development and Maintenance (GADM) in major incident management and problem management.
  • Facilitating GADM communications to the business (e.g.. Incident alerts, change freezes etc.).
  • Managing internal and external suppliers as required in the delivery of the relevant applications through any application development and ongoing maintenance.
  • Maintaining a business-oriented IT service catalogue for their applications, including links to business processes, service levels and request management for IT services.
  • Monitoring critical application governance and report on service level performance, generating improvement actions where necessary.
  • Ensuring that every critical application has a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with architecture and IT Infrastructure.
  • Managing customer satisfaction and service improvement programs, as well as escalation and complaint management.
  • Approving operational readiness for projects and releases.
  • Contributing to the definition of new vendor services in close collaboration with Sourcing Management.
  • Ensuring compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable.
  • Business Travel, as required


The Application Delivery Manager will also:

  • Lead a team of specialists to develop and implement IT business processes and manage performance across all activities, in order to achieve business objectives and continuously improve performance
  • Lead the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements.
  • Partner with key stakeholders (e.g. compliance, audit, and business leaders) to assess the risks associated with proposed policies, regulatory change and give guidance to input into governance processes and standards.
  • Contribute to wider IT strategy, adapt and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline in order to ensure they are in line with the business objectives.
  • Contribute to the assessment of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
  • Manage key internal and external stakeholder relationships across the organization in order to achieve engagement to change and provide technical leadership in the design and development of new IT solutions.
  • Manage and coach a team of employees to set goals and achieve results.
  • Recruit and select employees to join team and determine when team members should be retained.
  • Manage performance of team members, including ensuring team members comply with company policies and expectations and take appropriate action.
  • Establish objectives and set priorities for direct reports.
  • Assess performance of direct reports at mid-year and year-end and ensure direct reports have meaningful on-boarding,


Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Application Design and Development area
  • High School Diploma or Equivalent and 8 or more years of experience in the Application Design and Development area

Preferred Qualifications:

  • People management experience
  • Functional/Technical Skills
  • Application Maintenance - Proficiency Level Intermediate
  • Information Security Technologies - Proficiency Level Intermediate
  • IT Vendor / Services Management - Proficiency Level Intermediate

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Overland Park
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-DR1 

Apply Now