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10/21/2025

Personal Lines Account Manager

Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Dedham, MA! 

 

The Personal Lines Account Manager is responsible for providing exceptional customer service to clients, managing an assigned book of business, soliciting new business and rounding accounts and supporting Producer-led new business.  Account Managers analyze the personal insurance needs of their clients and recommend suitable insurance products. 

 

How You Will Contribute: 

  • Manage and retain existing book of business. 

  • Continuously achieve all audit and performance standards as outlined by leadership. 

  • Follow-up to address customer needs and resolve any problems or issues. 

  • Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.  

  • Process daily mail and tasks, including faxes and e-mail, for assigned accounts. 

  • Answer and process all telephone requests for assigned accounts. 

  • Prepare billings and/or invoices on a timely basis. 

  • Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents. 

  • Review daily, weekly, monthly reports such as expiration and daily downloads 

  • Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements. 

 

Licenses and Certifications:  

  • Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)  

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Skills & Experience to Be Successful: 

  • High school diploma 

  • Strong technical knowledge of the industry of expertise currently being targeted.  

  • Proficient with MS Office Suite  

  • Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) 

  • Exceptional telephone demeanor 

  • Ability to maintain a high level of confidentiality 

  • Associate’s or bachelor’s degree (Preferred) 

  • 2+ years experience in a similar position (Preferred) 

#LI-JE1

Pay Range

$26.44 - $38.46 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. 


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Brown & Brown
Brown & Brown

Welcome

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

 

About Us

Brown & Brown is a unique and decentralized publicly traded organization (NYSE: BRO) that has grown to become the fifth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country. Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel. Through growing and developing relationships with carrier partners and expert resources, Brown & Brown stands out as a leader in the industry. As our business grows, our people grow with it! 


Becoming an employee, or as we like to call it “a teammate,” of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With Brown & Brown you will get the training, the mentoring and the tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown’s local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.