Senior Homeowners Field Adjuster

  • National General Insurance
  • Boston, MA, United States

Job Description

  • National General is seeking a Remote/Work From Home Field/Inside Virtual Adjuster located in the Central, or Eastern Time Zones.

    Job Summary:

    Responsible for investigating and confirming the facts of loss for the most complex Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise.

    Key Responsibilities:

    • Exhibits mastery estimating fundamentals in order to create estimates of damages on the most complex 1st party homeowner losses of all severities

    • Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training

    • Negotiates settlements, makes settlement payments and documents all activities in the most complex of files

    • Interprets regulatory compliance and fair claims practices

    • Builds mastered relationships with both internal and external customers

    • Recommends process improvements

    Preferred Qualifications:

    Education and Experience

    • Bachelor's degree preferred or equivalent experience

    • 3 or more years of related experience

    Certificates, Licenses, Registrations

    • Ability to obtain and maintain adjuster licenses as required

    Functional Skills

    • Must possess full command of estimatics software, Xactimate and comparable tools

    • Advanced interpersonal skills

    • Ability to operate electronic devices including computers, cameras and cell phones

    • Advanced verbal and written communication skills

    • Advanced skills in time management, organization, and the ability to work under pressure

    • Ability to adhere to project deadlines and remain flexible in a changing environment


    • Medical, Dental, Vision

    • 401(k) with 4% match

    • Pension

    • PTO Buy Back Option

    • No nights/weekend shifts, and no on-call duty

    • $80/month stipend towards Internet

    • Manager support, and a great team environment

    • All equipment provided by company to ensure efficient work from home setup

    • Paid Parental Leave

    • Perks & Discounts

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