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03/16/2023

Commercial Lines Customer Service Representative (Hybrid to Fully Remote Available) - Grand Rapids, MI

  • The Murphius Group
  • Hybrid (Grand Rapids, MI, USA)
Account Manager Commercial Lines CSR

Job Description

Job Duties:

Work with producers on commercial accounts to service current customers as well as establish relationships with new customers.  Serve as the main point of contact on non-producer size accounts.

Essential Duties and Functions:

  • Servicing of commercial accounts
  • Market and the renew existing accounts.
  • Assist Producer in marketing new and renewal of larger accounts
  • Monitoring and working reports: Follow ups, Expiration, Backward Expiration and Aged Receivables
  • Assisting in the formulation of Department procedures
  • Back up to other CSRs
  • Assist in training staff
  • Claims
  • Other duties as assigned

 

Competencies:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

  • Property and Casualty License
  • Computer skills and knowledge of Microsoft Office (word and excel)
  • Communication & Organizational skills
  • Able to prioritize work load
  • Detail orientated
  • Team player
  • Flexible to work on special projects

WHAT WE OFFER:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

Optional Contact Information:

Brad Rowe: b.rowe@themurphiusgroup.com or 616.204.3170

Apply Now
Apply Now
The Murphius Group
The Murphius Group

Since our inception, The Murphius Group has been totally focused on building a strategic, quality search practice. 

 

You will see a common theme with us.  We expend 100% of our efforts building relationships and filling positions within the Michigan insurance market place.  We believe there is a large value to living, working and belonging to key organizations within Michigan.

 

You will also see that our staff has gained experience in the insurance arena before embarking on the practice of recruiting.  This gives us a unique perspective when working with both clients and candidates.  We not only talk the talk, but walk the walk.

 

Passion is also very important to us.  We work to continuously exude it.  If you have it also, you're exactly who we're looking to work with.  We look forward to hearing from you!