Commercial Lines Customer Service Representative (Hybrid to Fully Remote Available) - Grand Rapids, MI

  • The Murphius Group
  • Hybrid (Grand Rapids, MI, USA)
Account Manager Commercial Lines CSR

Job Description

Job Duties:

Work with producers on commercial accounts to service current customers as well as establish relationships with new customers.  Serve as the main point of contact on non-producer size accounts.

Essential Duties and Functions:

  • Servicing of commercial accounts
  • Market and the renew existing accounts.
  • Assist Producer in marketing new and renewal of larger accounts
  • Monitoring and working reports: Follow ups, Expiration, Backward Expiration and Aged Receivables
  • Assisting in the formulation of Department procedures
  • Back up to other CSRs
  • Assist in training staff
  • Claims
  • Other duties as assigned



  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.


  • Property and Casualty License
  • Computer skills and knowledge of Microsoft Office (word and excel)
  • Communication & Organizational skills
  • Able to prioritize work load
  • Detail orientated
  • Team player
  • Flexible to work on special projects


  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

Optional Contact Information:

Brad Rowe: b.rowe@themurphiusgroup.com or 616.204.3170

Apply Now