Personal Lines Account Manager (Hybrid to fully remote available) - Grand Rapids, MI

  • The Murphius Group
  • Hybrid (Grand Rapids, MI, USA)
Account Manager CSR Personal Lines

Job Description

Responsible for providing continuous service to all personal lines new and existing clients and assisting the producer in retention of business, as well as seeking growth opportunities within book of business.  Through servicing, develop a thorough knowledge of the accounts, becoming liaison between the insured, the producer, or other departments within the agency and the carriers.
  • Writing all new business policies
  • Maintain and service all renewal policies
  • Assist insureds with their service needs (ie changes, cancellations, etc)
  • Identify competitive carriers for possible remarketing of existing business to help retain accounts.
  • Ensure all quotes are accurate prior to being proposed
  • Responsible for documentation control (scanned, paper, electronic, verbal, etc)
  • Knowledge of Quality Control Compliance standards for department



  • Proficient with MS Office Suite
  • Knowledge of agency management systems including AMS360
  • Exceptional telephone demeanor and strong written and oral communication skills
  • Property & Casualty License or ability to obtain with 6 months​​
  • 2+ years experience in similar position



  • Associate’s or Bachelor’s degree in a business or financial related discipline
  • Insurance Designation (ie RHU, CISR, CIC, ARM)


What We Offer:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

Optional Contact Information:

Brad Rowe: b.rowe@themurphiusgroup.com or 616.204.3170

Apply Now