Specialty Vehicle Filed Claims Representative

  • National General Insurance
  • Raleigh, NC, United States

Job Description

** This is a Field Estimator role working with Specialty & Commercial vehicle estimates. The ideal candidate will reside in or around the Raleigh/Durham, NC areas to work these territories**

Job Summary:

Responsible for creating a comprehensive estimate of damages for the most complex 1st and 3rd party material damage claims leading to the proper disposition. This role is utilized as a peer mentor and may provide direction to junior employees having mastered our processes and obtained technical expertise.

Key Responsibilities:

  • Exhibits mastery estimating fundamentals in order to create estimates of damages for the most complex 1st and 3rd party material damage losses of all severities
  • Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
  • Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
  • Interprets regulatory compliance and fair claims practices
  • Builds mastered relationships with both internal and external customers
  • Recommends process improvements

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • Bachelor's degree preferred or equivalent experience
  • 3 or more years of related experience

Certificates, Licenses, Registrations

  • Ability to obtain and maintain adjuster licenses as required

Functional Skills

  • Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
  • Advanced interpersonal skills
  • Ability to operate electronic devices including computers, cameras and cell phones
  • Advanced verbal and written communication skills
  • Advanced skills in time management, organization, and the ability to work under pressure,
  • Ability to adhere to project deadlines and remain flexible in a changing environment

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