11/25/2022

Part-Time Customer Service Rep - Remote

  • Gallagher
  • Las Vegas, NV, United States

Job Description

Claims Customer Service Representative
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way!
Our Claims Customer Service Representatives are responsible for handling claims inquiries in a fast-paced environment while resolving customer concerns and questions. This role does not require a license so your primary responsibilities will be limited to inquiries on claim statuses and forwarding calls to appropriate claim staff.
What Will I Be Doing?
  • Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
  • Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
  • Forward calls as needed to Resolution Managers and claims staff.
  • Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution
What You'll Get
  • This is a fully remote position - Las Vegas area only
  • $15/hr plus a monthly incentive based on customer service/QA scores and attendance.
  • Schedule is Monday, Tuesday, and Wednesday OR Monday, Tuesday, and Friday from 5:30am to 12:30pm.
  • Must be able to attend all 2 weeks of training. Starting 12/19/22 (8am - 4:30pm or something similar)
  • Benefits that start Day One.

Required:
  • High school graduate or GED
  • At least a year of customer service experience
  • Strong typing and basic computer skills
Nice to Have:
  • A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.
  • Excellent written communication via email and chat
  • Bilingual Spanish skills
  • Attention to detail
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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