CA Quality Control Representative

  • Gallagher
  • Santa Ana, CA, United States

Job Description

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
Senior Quality Control Representative
Job Details:
  • Employment Status: Full Time
  • Hours of Operation: 40 hours a week, set by Manager including normal operating hours of Monday-Friday, am-pm; Saturdays am-pm

To ensure that all agencies are correctly writing new and current policies through audits and phone support.

Job Duties & Responsibilities:
  • Oversee the Quality Control Department and make sure that all tasks are completed daily
  • Provide phone support to ensure Underwriting efficiency of sales/operations
  • Communicate with Sales & Support Staff, Underwriting Auditor, Claims Department & Operations Department
  • Manage and communicate various reports assigned by management
  • Conduct audits for agencies
  • Ensure agencies are properly underwriting through audits
  • Support all Underwriting functions

  • Computer proficient
  • Knowledgeable in Google Docs
  • Must type 45+ WPM
  • Ability to multitask between calls and ongoing projects
  • Ability to acquire Personal Lines license
  • Insurance experience is a plus (not required)

Internal Relations:
  • Underwriting Specialist
  • Sales Department
  • Claims Department
  • Operations Department

Education & Experience
  • Self-starter with good analytical and problem solving skills
  • Demonstrates solid project management skills.
  • Excellent communication skills both oral and written
  • Proficient in computer window-based programs with excellent navigation skills.
  • Computer skills (Word/ Excel )
  • Planning and Organizational Skills
  • Great attention to detail
  • High School Diploma Required

Language: English required, bilingual preferred

  • High school diploma
  • Minimum of 1 or more years of customer service experience
  • Strong typing and basic computer skills
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Work Traits:
  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
  • Submit an application and resume/CV online to be considered.
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS' Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information

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