ESIS Claim Assistant

  • Chubb
  • Buffalo, NY, United States

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

ESIS, Inc. (ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs. ESIS, the Risk Management Services Company of ACE USA, provides claims, risk control & loss information systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in nine regional centers and 15 major claims offices, as well as local representatives in select jurisdictions. We take our fiduciary responsibilities seriously and are proud to manage over $2.5 billion of customer losses and over 320,000 new claims annually. We specialize in large accounts which have multi-state operations. For information regarding ESIS please visit www.esis.com.

The Claim Assistant, under close supervision, performs customer service and/or claims processing functions.


Duties may include, but are not limited to:          

  • Receive new losses and verifies accuracy of information via coverage
  • Register new loss information on system
  • Performs all file updates on systems as directed by claim reps/claim leader
  • Register loss payments on system
  • Provide customer service to agents, insureds, clients and other customers
  • Prepare all loss registration forms


Reports to an Operations supervisor or to Claims Team Leader. There are no positions reporting into this position.


  • 1 year previous claims processing experience
  • Strong customer orientation and experience supporting customer needs
  • Strong written and oral communication to effectively provide service to internal and external customers
  • Strong analytical and organizational skills
  • Strong computer systems experience and experience in an automated environment
  • Keyboarding and data entry skills
  • Works well within a team environment; focus on self-development
  • Committed to high standards of behavior and performance
  • Able to work in fast pace environment

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.                                

For additional information about Chubb or its services, please visit our website at http://chubb.com/careers  

In order to be considered an applicant for employment with Chubb, all applicants must go to Chubb’s Careers website to apply for the position(s) of interest and complete an online application. If you do not complete the online application, you will not be considered an applicant in accordance with Chubb’s policy.

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