01/23/2023

Bilingual (Korean, Tagalog, Cantonese, or Vietnamese) Broker Agent Service Specialist - Minnetonka, MN; Miami, FL; Green Bay, WI

  • UnitedHealth Group
  • Green Bay, WI, United States

Job Description

$1,500 Sign On Bonus For External Candidates

If you are located in Minnetonka, MN; Miami, FL; Green Bay, WI and Phoenix, AZ you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Korean, Tagalog, Cantonese, or Vietnamese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

The Team’s primary role is to support our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter.  The Team supports a number of key initiatives and projects for the organization, this is a multi-functional role. This role supports broker agents, individual and group retiree consumers and members.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 8:00pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 9800 HEALTH CARE Lane MINNETONKA, MN; Miami, FL; Green Bay, WI and Phoenix, AZ

Our office is located at 9800 HEALTH CARE Lane MINNETONKA, MN; Miami, FL; Green Bay, WI and Phoenix, AZ. Employees will be required to work 2 days onsite and 3 days from home

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Support inbound call volume with potential for occasional outbound.
  • Conduct accurate needs assessment; generate leads to optimal sales channel
  • Flexible and ability to adapt to assigned inbound, outbound, or special projects/campaigns to support year-round business needs.
  • Use knowledge of Medicare product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products and assist the prospect member in selecting a product that best meets their unique needs.
  • Accurately and thoroughly complete and submit required enrollment documentation, consistent with Medicare requirements and enrollment guidelines. 
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • High School Diploma/GED (or higher)
  • 1+ years customer service/sales experience
  • Must have, or be able to obtain within 90 days, health and insurance license
  • Bilingual fluency in English and Korean, Tagalog, Cantonese, or Vietnamese
  • Previous experience working with Microsoft Office including Microsoft Outlook
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Associates Degree (or higher)

Telecommuting Requirements:

  • Reside within Minnetonka, MN, Miami, FL, Green Bay, WI and Phoenix, AZ
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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