Vice President of Account Management - Telecommute

  • UnitedHealth Group
  • Eden Prairie, MN, United States

Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Vice President of Account Management is accountable for the overall success and contract execution of assigned Health Plan clients.  As Vice President, you will be responsible for developing deep trusted relationships with health plan executives that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team.  Success will be measured by client/market growth and retention, strategic leadership, financial performance, employee engagement and the overall satisfaction of assigned clients.

As Vice President, you must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Establish and maintain solid personal relationships with key executives and decision-makers, including those within key consultant firms
  • Collaborate internally with senior executives to develop strategic and tactical plans to achieve desired annual growth targets and drive optimal service delivery
  • Set, communicate, monitor and be accountable for the successful attainment of metrics-driven performance goals and objectives amongst assigned client management team members
  • Manage the profit and loss statements for each assigned account and manage to an operating budget, upsell targets, and revenue growth goals
  • Accountable for establishing a solid bench; recruiting and developing top talent; driving a motivated and engaged team; and developing a succession plan to accommodate for new growth
  • Forge high trust, highly effective internal relationships with teams such as underwriting, legal, product development, industry relations, operations and finance to identify strategic opportunities and drive a culture of continuous improvement
  • Closely monitor, engage and serve as a key point of escalation for high profile client issues
  • Ensure consistently proactive and strategic approaches toward client market checks and renewals
  • Provide input to product development teams to develop new or enhance existing products to meet market needs
  • Be a visible representative to the broader marketplace, and as such, demonstrates visionary thinking that sustains a competitive advantage
  • Demonstrate and drive service excellence at all times when dealing with internal and client constituents
  • Collaborate with sales team and support areas to complete requests for proposals/information in a timely, accurate and professional manner
  • Participate in sales meeting demonstrating high energy and critical thinking while communicating a unique value proposition


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent industry experience
  • 10+ years of strategic and operational health care experience, effectively navigating and driving results in a highly complex, matrix environment; 5+ years of working within a PBM and/or managed care pharmacy industry
  • 5+ years of experience building and developing sophisticated Account Management teams to successfully deliver results with payer partners
  • Demonstrated progressively increasing client management experience including interpreting and negotiating complex contracts, balancing internal and external views
  • Experience working with senior-level C-Suite executives and ability to lead innovative and forward-thinking discussions
  • Experience driving process improvements and change management using root cause problem solving skills
  • Experience interpreting financial statements, identifying trends and driving strategic recommendations
  • Experience developing and delivering formal presentations to effectively message, position, and influence clients, internal partners and executive leaders
  • Ability to travel up to 50% 
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Master’s Degree in Business, Health Care Administration, Public Health or other-related field
  • Experience managing an operating expense budget
  • Experience collaborating with sales teams in the RFP process
  • Lean/Six Sigma experience
  • Experience working with large, complex Health Plan clients

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $130,300 to $250,200. The salary/hourly range for Connecticut/Nevada residents is $130,300 to $250,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords: PBM, Pharmacy, Account Management, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

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