FEHBP Account Management Leader - Telecommute

  • UnitedHealth Group
  • Columbia, MD, United States

Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. 
Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So, take the first step in what is sure to be a fast paced and highly diversified career.  

The Federal Employees Health Benefit Program (FEHBP) Associate Director of Account Management is responsible for leading the medical Account Management Team.  The FEHBP AMT is tasked with the ongoing and dedicated support of the UHC FEHBP account in partnership with our client, the Office of Personnel Management or OPM.  Key responsibilities include oversight of the daily operations of the team, tracking and managing reporting commitments, monitoring performance guarantees, triaging and/or addressing escalated/VIP issues, annual renewal planning and execution, triaging and/or addressing ad hoc OPM questions and requests and consistent status updates with senior leadership.  This leadership position serves as the primary point of contact for OPM on behalf of the AMT.

Your goal is to properly plan for team deadlines, keep the AMT running smoothly and provide the highest level of service for our Federal members and OPM contract team. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Manage UHC FEHB Account Management Team
  • Work with team members to identify gaps and develop solutions
  • Gain an understanding of every team members responsibilities, skillsets and workloads to drive efficiency and identify training opportunities
  • Ensure team tasks and projects are well documented with Standard Operating Procedures for quality and team cross-training
  • Serve as primary AMT leadership contact and be trusted advisor to internal matrix partners
  • Manage and foster relationships with the OPM contracting office team along with AMT 
  • Develop and maintain annual AMT road map to ensure all deadlines are met and the proper matrix partners are engaged and held accountable
  • Work closely with team members to ensure each has a clear sense of their roles and responsibilities as well as how they fit into the greater Federal Programs team
  • Cultivate a high performing team through focused strategies while keeping diversity, inclusion and culture as the north star

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of account management/client service experience
  • 5+ years of leadership experience
  • Experience dealing with complex medical insurance accounts
  • Experience coordinating and organizing key internal matrix partners
  • Ability to lead and execute implementation of business strategies
  • Capable of maintaining executive level internal and external relationships
  • Strong working knowledge of business planning and financial/underwriting acumen
  • Proficiency in Microsoft Word, Excel, Access and PowerPoint
  • Proven ability to navigate an often ambiguous and complex organization to resolve issues
  • Superior verbal, written and presentation skills
  • If hired, you will need to provide your licensing certification within your first week of employment so that UHC / your manager can apply for your appointment as our agent.  If you are not yet licensed, you must pass the state requirements and provide UHC / your manager with the requisite information no later than 30 days after your first day of employment.  Failure to provide this required information within the time frames noted or loss of licensure during your employment may result in the termination of your employment

Preferred Qualifications:

  • Experience leading account management or client service team
  • Experience working with large and complex medical insurance customers
  • Excellent communications and interpersonal skills (internal/external)
  • Solid influence, collaboration and listening skills
  • Ability to create a strategic vision and plan its implementation
  • Strong team player
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $70,000 to $140,000. The salary range for Connecticut / Nevada residents is $70,000 to $140,000. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director of Account Management, Account Management, Work At Home, WAH, Work From Home, WFH

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