12/03/2021

Strategic Risk Control Consultant

  • PMA Companies
  • Charlotte, NC, United States

Job Description

Reports directly to the Risk Control Manager or Regional Manager. The Risk Control Strategic Consultant will apply risk control and risk management techniques in the selection, management and retention of clients. The Risk Control Strategic Consultant will focus on evaluating client exposures and controls and developing plans to improve client performance. The Risk Control Strategic Consultant will participate in a team environment while carrying out individual service management responsibilities. A greater portion of the Risk Control Strategic Consultant workload will include more complex and multi-location clients. The Risk Control Strategic Consultant effectively and consistently manages and delivers risk control services for large clients through the department's advanced consulting strategies and is comfortable designing and managing the delivery of Risk Control services following a defined service plan. The Risk Control Strategic Consultant integrates multiple services into planning. The Risk Control Strategic Consultant can be assigned regional and corporate projects at the direction of the Risk Control Manager including supporting regional marketing efforts and educating agents and brokers about Risk Control capabilities.

Primary Responsibilities:

  • Evaluate existing and prospective clients through the risk management assessment for all business segments and lines of insurance coverage that may include workers compensation, commercial auto, general liability, and property
  • Plan, coordinate and deliver consultative services based on client's actual and potential loss exposures and meet the department service management guidelines
  • Work closely with Underwriting and Claims to service accounts and actively participate in the account management process
  • Use analytics to support plans and recommendations, and to help show correlation of the service strategy to client improvement through the stewardship process
  • Deliver effective presentations to all levels of an organization on an individual basis or as part of a team
  • Manage a workload weighted towards large and multi-location insured and TPA clients, captive, and some larger accounts among our mid-size company clients
  • Develop customized service plans and managing service delivery including preparing large account service instructions
  • Communicate progress to the team through verbal and written methods per department policies and to the Risk Control Manager during workload reviews
  • Meet all requirements under the department Service Review (QA) policy
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.


Job Requirements:
  • Five years of risk control, risk management, or safety experience preferred
  • Bachelor's degree or equivalent work experience is required
  • Certified Safety Professional (CSP) or Associate in Risk Management designation preferred
  • Ability to understand how an organization operates through research, observation, and talking with client contacts
  • Ability to translate understanding into communications with clients, brokers, and colleagues
  • Excellent verbal, writing, and presentation skills
  • Strong organizational skills and ability to prioritize assignments
  • Demonstrate strong client service management and consulting skills
  • Experience with business analytics and competent in understanding how to analyze loss reports, develop trends, and identify root causes of loss
  • Competent with MS Office products
  • Knowledge of relevant standards such as OSHA and DOT
  • Willingness to travel by car within assigned territory and some overnight travel
  • Must have a valid driver's license with an acceptable MVR
  • Must be able to navigate through client locations in a safe manner including:
    • Ascent and descend ladders and stairs to observe and evaluate client exposures
    • Walking in interior and exterior environments where hot and cold exposures may

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