Commercial Lines Account Manager

Day-to-day maintenance and servicing of assigned Commercial Lines accounts,                                       Including but not limited to:

• Primary relationship/contact within the agency for customer inquiries and needs·        
• Marketing & placement of CL new business and renewal accounts·        
• Maintaining a high level of client service and satisfaction         
• Achieving agency account retention goals through proactive account rounding, up-selling of  limits and coverages, and by providing extraordinary client service
• Support Producers’ sales efforts by Developing complete submissions on new and renewal business and obtain quotes in conjunction with agency marketing procedures.
• Perform annual review and risk exposure analysis of renewal policies for proper                        coverage, incorporating information obtained from client and/or Producer
• Maintain client files and ensure proper documentation, by processing all                          policies, endorsement changes, invoices, binders, certificates of insurance,                            documentation, activities, etc., according to agency procedures, and within                                agency timelines
•  Maintain control of renewal expiration lists, binders, audits, and aged receivables in accordance with agency guidelines.
• Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines
• Review all items to be processed, to insure items were received as ordered.
• Prepare billing following agency’s credit and collections policies.
• Participate in courses for insurance/sales skills.  Maintain current knowledge of underwriting requirements of carriers.  Keep current with industry trends by reading appropriate journals and company bulletins.
• Participate in any special projects at management’s request.                                  

As soon as Available

Michigan Community also has office locations in South Lyon, Northville, Monroe, Tecumseh, Farmington Hills and Milford.

Salary commensurate with experience.

Michigan Community offers employer paid (100%) Medical, Dental, Vision, Life Insurance, AD& D Insurance, short term disability and 401K (either Traditional or Roth and has a 3% Safe Harbor provision-   3% of total salary will be deposited whether employee contributes or not).

PTO based on tenure, starting bank of 96 hours, up to 200 hours after 10 years of employment.