Assigned to a Line of Business Surety, the Surety Adjuster III is responsible for prompt and efficient investigation, evaluation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants. The Surety Adjuster III is often, though not always, assigned to larger or more complex claims than an Adjuster I or II in the Line of Business. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Adjust contract surety bond claims by receiving claim assignments, communicating with claimants and principals, investigating claims, analyzing documentation, understanding coverage under the bonds, evaluating exposure, setting reserves, making payments, and asserting indemnification rights.
Evaluate the appropriate method and extent of investigation for each claim.
Review underwriting files and bond and indemnity agreements.
Communicate promptly to claimants and bonded principal/indemnitors.
Analyze claim, verify applicability of coverage, and evaluate exposure on a variety of bond types in various jurisdictions.
Draft appropriate position letters to claimants and/or principal and indemnitors, when necessary.
Work with principals and indemnitors to promptly resolve claims under their duty to indemnify the Surety and make formal indemnification demands on principals and indemnitors, when necessary.
Manage litigated claims toward a prompt and reasonable resolution.
Appropriately manage, direct and budget outside counsel and consultants.
Consult with management at all levels of the claims department to strategize and make recommendations where assistance and consultation is needed on claims exceeding assigned authority.
Prepare reports, document claim files, review and manage outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserving, and maintain a timely diary for each assigned claim.
Assess recovery potential and collaborate with outside recovery firms to coordinate salvage.
Provide superior customer service to policyholders and external vendors and agents during entirety of the claims handling process.
Bachelor’s degree or equivalent experience
5+ years claims handling experience
State licensure as required for California
Demonstrated proficiency with MS Office suites
Demonstrated skills in investigation, evaluation and negotiation
Strong knowledge of insurance theory and practices
2+ years of specific Surety experience preferred
Ability to travel is required for some positions
What We Offer:
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
Are you looking for a fast-paced career with a respected company that celebrates your achievements and individual success? Do you thrive in a dynamic, collaborative environment of professionals dedicated to finding innovative solutions for our clients?
We are always interested in talking to motivated, ambitious people at any stage of their careers who embrace our entrepreneurial culture and commitment to superior service. If that sounds like you, we definitely encourage you to apply.
The AmTrust Hiring Process is broken down into 7 easy steps:
Search Open Positions
Complete Your Profile and Apply
Recruiter Phone Interview
Interview with Hiring Manager
Welcome to AmTrust!
View our handy infographic for a summary of each step, or read below for more details.
After You Apply
Once you submit your application, a member from our Human Resources department will review your completed profile and resume. If you're well-qualified and appear to be a good fit, you'll be contacted by a recruiter to schedule a phone interview.
The phone interview gives us a chance to get to know you a little better and gives you a chance to ask questions and find out if working with AmTrust really is right for you. Expect your phone interview to last between 30 and 60 minutes. We want to find out about your past experiences and learn more about your goals and plans for your future.
After the phone interview, we'll invite top candidates for an in-person interview with the hiring manager, who ultimately makes the offer of employment to successful candidates.
Receiving an Offer
If you're chosen for the job, you'll get a verbal offer from the Recruiter, followed by a written offer via email with all the specifics. Of course, we hope you'll like what you see and accept our offer. Congratulations! You're well on your way to becoming part of the AmTrust team.
All employment offers are contingent upon successfully passing our standard pre-employment screening process. This can take up to two weeks to complete.
Once you've passed through pre-employment screening, you're officially part of the AmTrust family. We'll be there to support your professional growth and development every step of the way because we succeed as a company when you succeed as an individual. Welcome aboard!
The Fine Print
AmTrust Financial Services and all subsidiary companies participate in the U.S. federal government's E-Verify program and will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about the E-Verify program, please click here:
Please note: We receive thousands of applications every month. We aren't always able to answer each applicant personally. But we strive for transparency in the hiring process so you'll know what to expect once you apply.