Claims Assistant Commercial P and C

CopperPoint has an exciting opportunity for a Claims Assistant. In this role, you will play a vital part in supporting our Commercial Property & Casualty Claims team by assisting claims adjusters throughout the investigation and resolution process while independently handling low-complexity claims from inception to closure. You will also serve as a key point of contact for customers, responding to inquiries and providing exceptional service and support. This position offers an excellent opportunity to develop your claims expertise while contributing to a positive customer experience and the successful resolution of claims.

Job responsibilities:

• Support claims investigation and resolution as directed by claims adjusters, including obtaining law enforcement records, coordinating inspections, paying invoices, and obtaining documents from policyholders.
• Draft and send routine correspondence to policyholders and third-party claimants.
• Respond to incoming communications from policyholders, claimants, and other third parties, resolving low-complexity issues independently and escalating urgent matters as appropriate.
• Provide administrative support to adjusters, ensuring claim files in Guidewire are accurate, complete, and compliant with claims guidelines.
• Process simple claim payments as directed by claims adjusters
• Handle low-complexity claims (i.e., windshield claims)

Minimum Requirements:

• High school diploma required. College degree preferred.
• Prior experience with insurance claims support or adjusting is preferred, but candidates with equivalent experience may be considered.
• Commercial insurance experience is a plus.
• Guidewire experience is helpful but not required.
• Intermediate knowledge of Microsoft 365 products.

Attributes:

• Commitment to delivering exceptional customer service and claims outcomes.
• High personal standards for professionalism, accuracy, and quality of work.
• Team-oriented mindset with a willingness to mentor and collaborate.
• Growth mindset with openness to feedback, continuing education, and change.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range:

• $40,000.00-$50,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

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