376 jobs found in Richardson, TX

Are You Driven?® We Are. We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success.  We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart. If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you. Why Join GAINSCO? GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO. We are seeking an experienced and dynamic Field Product Manager to partner with the Field Operations Team to establish, monitor, and influence all aspects of profitability and growth for...

GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance. Position Overview: We are seeking a Senior level Strategic Long-Term Workforce Capacity Planner / Forecaster to join our contact center Workforce Management (WFM) team. This forward-thinking role is pivotal in driving long-term forecasting and capacity planning strategies that align with organizational goals, enabling operational excellence and ensuring the scalability of our contact center operations. The ideal candidate will leverage advanced data analytics, forecasting tools, and strategic planning methodologies to optimize resource allocation,...

GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance. Position Overview: We are seeking a highly skilled and motivated Senior Data Insights Analysts to provide world-class analytical support for our Contact Center Workforce Management (WFM) function. In this role, you will leverage data to optimize workforce strategies, improve operational efficiency, and support decision-making across the organization. The ideal candidate will have a deep understanding of contact center operations, data analytics, strong technical skills, and a collaborative mindset, driving transformative results in workforce...

Documentation Analyst/Specialist Job Description Job Summary: The Documentation Analyst (Policies & Procedures) is responsible for developing, maintaining, and managing Company policies and procedures to ensure clarity, compliance, and operational efficiency. This role involves working closely with stakeholders to create, review, and update policy documents ensuring alignment with regulatory requirements and best practices. Drive a culture of documentation at GEICO. Key Responsibilities: Policy Development and Management: Draft, revise, and standardize policies and procedures to support business functions and regulatory compliance within approved templates. Quality & Compliance Assurance: Ensure all documentation aligns with legal, regulatory, and organizational standards. Stakeholder Collaboration: Work closely with leadership, CCRA, legal, and operational departments to gather input and validate policy accuracy. Coordinate with department SMEs to ensure...

GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to transformation, operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI , Alvaria /Aspect, AWS Connect, to transform our contact center performance.   Position Overview:   We are seeking a detail-oriented and proactive Senior Workforce Management Scheduler to create and maintain efficient employee schedules that align with forecasted workload demands. This role is critical in ensuring adequate staffing to meet operational goals, maintain service levels, and optimize labor costs while balancing business needs with employee satisfaction. By incorporating employee availability and preferences, the Senior Workforce Management Scheduler...

For over 65 years, FCCI has been a place that puts people and relationships first. Here we work to build an environment where everyone is welcome and belongs. That feeling of belonging starts deep within each of us and is demonstrated through our actions as we focus on the journey we take together by being authentic and empathetic.   Currently seeking a Surety Underwriter Trainee to learn to generate profitable growth of our surety lines of business including production, underwriting, sales and service. The selected candidate will assist other underwriters and learn to develop and maintain positive agency relationships. The selected candidate will work in our Richardson, TX office during the training period, (up to 18 months). In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes: Flexible Work Environment Paid Family Leave Competitive PTO & Holidays Recognition & Bonus Programs Medical, Vision,...

GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to transformation, operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance.   Position Overview: We are seeking a highly skilled and motivated Senior level Workforce Management (WFM) Manager to oversee the daily operations of a workforce management team. This role focuses on scheduling, forecasting, real-time performance monitoring, process transformation, and providing forward thinking actionable data insights to optimize agent productivity, customer satisfaction and enhance customer service goals across a line of business consisting of up to 3000 agents. The senior WFM Supervisor will act as a key...

GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance. Position Overview: We are seeking a highly skilled and forward-thinking Senior Managers of Workforce Management to lead our business line verticals. This role will oversee a team of approximately 10 Workforce resources responsible for delivering optimized workforce management solutions across forecasting, scheduling, intraday management, and reporting. The ideal candidate will bring strong leadership, senior stakeholder management, advanced analytical expertise, and a proven ability to drive contact center operational excellence while aligning...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Experienced Claims Service Specialist - Dallas, TX Salary: $25.46-$28.29 per hour/$51,300-$57,000 annually   Increase your earning potential! $1,000 completion bonus after successfully completing training and orientation (around 6 months) 10% evening differential for applicable shifts 20% weekend differential for applicable shifts Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week   Have an active Adjusters insurance license?    You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details!   Claim your career growth as an Experienced Claims Service Specialist at GEICO’s Dallas   office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us! As an Experienced Claims Service Specialist, you will...

Claims Service Specialist Dallas, TX Salary: $22.63 per hour / $45,599.45 annually Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week Claim your career growth as a Claims Service Specialist at GEICO’s Richardson, TX office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us! Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most – during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give...

Key Responsibilities: Data Governance Lead all aspects of data governance for call center transformation, including domain and database mapping, data stewardship, data quality, identification of critical data elements, etc. This data will be used to support analysts for the following types of analysis: Identify Top Call Drivers to Automate: Analyze call center data to identify the primary drivers of inbound calls. Develop strategies for automating top call drivers to improve efficiency and customer satisfaction. Create Metrics and Dashboards: Design and implement metrics and dashboards to measure inbound call types. Evaluate Interactive Voice Response (IVR) performance and identify gaps for improvement. Provide actionable insights to enhance IVR systems and processes. Support AWS Cloud Call Center Migration: Collaborate with the AWS cloud call center project team. Provide data-driven insights to facilitate the migration from...

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you! Currently seeking a  Claims Customer Service Representative  to obtain claim-related factual information from agents, policyholders and claimants in order to complete the Notice of Loss documents for all lines of business.  The representative is also responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing all other company related calls to the appropriate personnel and some administrative tasks to support the department.  This role requires the ability to prioritize and multi-task in a...

Inside Sales Representative (Up to $2,500 in Bonuses) Dallas, TX Salary: $23.00 per hour / $46,345.00 annually Increase your earning potential   $1,000 Completion bonus after successfully completing training and orientation (around 5 months) Potential to earn additional monthly sales incentives after 10-week training program!   +10% evening differential for applicable shifts    Have an active P&C or personal lines insurance license?    You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details! At GEICO, our associates are the heart of our company. We’re looking for Sales Representatives for our Richardson, TX office who are driven, solution-oriented, and ready to contribute to our company’s success. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the most innovative auto insurers in the U.S.  As a Sales Representative, you’ll build rapport with customers...

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2023, GEICO earned premiums worth over $40 billion U.S. dollars. As a dynamic and strategic Human Resources Business Partner (HRBP), you will be a key driver in shaping and executing HR strategies that align with the evolving business strategy of Geico. You will be responsible for the HR strategy and execution within your aligned internal client groups and for driving key company-wide and/or HR-wide initiatives.  To excel in this role, you are commercially minded, highly collaborative professional and excel in a fast-paced and transformational environment. Location: This is a hybrid role, requiring a minimum, on-site presence of 3 days per week at our Dallas, TX or Lakeland, FL offices. Key Responsibilities:...

About GEICO For more than 75 years, GEICO has stood out from the rest of the insurance industry! As a wholly owned subsidiary of Berkshire Hathaway, we are one of the nation's largest, fastest-growing and financially stable auto insurers thanks to our low rates, outstanding service and clever marketing. In 2023, GEICO earned premiums worth over $40 billion U.S. dollars. GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share. Our success is no secret - it's the result of investing in dedicated and hardworking associates who provide exceptional service and solutions to our clients.  We are hiring a Director, Claims Innovation who will work in close collaboration with multiple stakeholders across the organization to modernize GEICO Claims across technology, process and procedure. This role reports...

Are You Driven?® We Are. We are a company of driven, enthusiastic and determined people. We celebrate achievement and success.  We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart. If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you. Why Join GAINSCO? GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO. We are seeking a skilled Claims Representative to join our team. In this role, you will be responsible for investigating, evaluating, and claim settlements. You will work directly...

GEICO is looking to hire an Associate Counsel to defend lawsuits filed in Texas courts and other first party insurance defense. The position is with GEICO Staff Counsel located in Dallas, Texas.                                   Job duties and responsibilities: Researching laws and preparing legal briefs, opinions, and memoranda Rendering opinions on liability, damages, and value as requested by the Claims Department Preparing and handling pleadings, motions, and discovery, to include depositions/examinations before trial and examinations under oath, and defending by trial or dispositive hearing, all matters assigned, as applicable Qualifications: 2-6+ years of experience in related field REQUIRED Juris Doctor degree REQUIRED Admission to the Texas Bar REQUIRED Must be licensed in good standing to practice law in Texas and meet and maintain licensing requirements including mandatory Continuing Legal Education (CLE) requirements where...

We are seeking both recent college graduates and experienced leaders to join our Leadership Development Program (LDP) in our Auto Sales division in the Dallas office. At GEICO, our associates are the heart of the company. The LDP illustrates our investment in YOU. The goal of this program is to develop your expertise and technical acumen as an insurance professional while further developing your leadership skills to help you create an impactful insurance career. Our program is designed to support, guide, and challenge you to prepare for leadership in any of our competitive and growing lines of business. We are currently interviewing candidates for the Leadership Development Program in our Auto Sales division. In this program, you will: · Attend paid, industry-leading training and earn your professional insurance license. Requirements to obtain a professional insurance license may vary. · Gain hands-on experience and build credibility by learning and doing the job of a...

Commercial Sales Representative - Richardson, TX Salary: $23.53 per hour/$47,412.95 annually Increase your earning potential! $1,000 Completion bonus after successfully completing training and orientation (around 6 months) Total average first year earnings can range from $50K to $75K through a combination of base pay, bonus, and a department specific multi-product differential! Potential for Top Performers to earn over $100K! Most new associates average two promotions within the first year of employment Enjoy a competitive base salary with monthly bonuses incentive Have an active P&C license?    You will be eligible for a $1,500 sign on bonus! Ask your recruiter for more details! At GEICO, our associates are the heart of the company. In the Commercial Division, our employees are the key to continuous and rapid growth. We're looking for Sales Representatives for our Richardson, TX office who are driven, solution-oriented, and ready to...