03/22/2025
Responsibilities
The IT Support Analyst is an in-office position on the H.W. Kaufman Service Desk Team, dedicated to supporting internal employees. This role involves providing both on-site and remote support. Shifts are from 8:00 am to 5:00 pm and 11:00 am to 8:00 pm eastern hours, with an initial training period of 6-8 weeks from 8:00 AM to 5:00 PM EST. Maintenance, installation, and troubleshooting of computers and peripherals, training on company-supported applications, and asset shipment Record, track, and document all incidents and resolutions in the ITSM Platform Document processes and procedures for non-incidents such as shipping of equipment Evaluate documented resolutions and analyze trends for ways to prevent future problems Receive and manage returned hardware within the asst management platform Provide first contact support of incoming requests to the Service Desk via Five9 phone support, ITSM...
H.W. Kaufman Group
Farmington Hills, MI, USA
Full Time