11/09/2022
Job Summary: Directly responsible for the overall performance and results of assigned accounts, including executing monthly renewal activities and resolving escalated service concerns. Improve persistency and overall client satisfaction by acting as a knowledgeable and responsive resource for designated sales offices, agencies, and employers. Key Responsibilities: Meet and exceed individual and team performance goals to improve overall lapse rate and client satisfaction. Foster a sense of urgency and commitment to achieving goals, resulting in the ability to meet and exceed customer expectations Utilize strong communication skills, problem-solving techniques, probing questions and applies strong product knowledge to address client questions and concerns Partner with local sales offices to determine agency needs, identify key contacts within the agency, and develop strong relationships Manage time effectively to balance the need to retain business while also servicing...
National General Insurance
Aiken, TX, USA