121 agency customer service representative trainer jobs found

OBJECTIVE Agency Customer Service Representative/Trainer (Troy) Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. RESPONSIBILITIES Agency Customer Service Representative/Trainer (Troy)...

OBJECTIVE Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in person, and through daily document listings and activities reports. To oversee daily office operations and administration. To be a multi-line subject matter expert for field staff. To create and manage employee schedules, order office supplies, oversee and adhere to budget, and delegate daily tasks.  To offer training for all lines of business and products to ASO...

Overview AssuredPartners of Colorado is excited to add a Property and Casualty licensed Commercial Lines Team Lead to  provide high level support and mentorship to team members, including Account Coordinators and Account Managers in Denver, CO!   The Team Leader maintains an assigned book of business, as required, and serves as representative of team to Management. This role requires a significant degree of independent judgment and discretion.   The Ideal Candidate You are an insurance leader who is the epitome of professionalism and customer service People management and client management are both strong skills in your toolkit You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work If this sounds like you, we invite you to keep reading and apply! What You'll Do Please note that the duties below can vary based on the workflow of your local...

Overview The Team Lead provides a high level of support to team members, including Account Representatives, Account Executives and Account Coordinators.  The Team Leader maintains an assigned book of business as required and serves as representative of team to Management. This role requires a significant degree of independent judgment and discretion.   This position sits on the Small Business Unit team.   The Ideal Candidate You are an insurance leader who is the epitome of professionalism and customer service People management and client management are both strong skills in your toolkit You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work If this sounds like you, we invite you to keep reading and apply! What You'll Do   Ensures accuracy of account information for new and renewal polices and endorsements.  Audits for accuracy in rating,...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

biBERK, A Berkshire Hathaway Company, offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we’re looking for talented individuals to join our team and establish a rewarding career with us.   Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings. This is a remote role that can be worked from anywhere in the United States. Job Responsibilities The Collections Representative Trainee is responsible for collecting on delinquent accounts for our Voluntary, VCAP, and Residual Market business.  The primary focus will...

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.   Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.  PURPOSE OF THE JOB The purpose of this job is to establish collaborative relationships with agencies and producers to understand external marketplace and underwrites within established...

Location: Van Wert, OH We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.  Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! As a  Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details. How You’ll Make an Impact Effectively present information and respond to questions to groups or individuals while providing outstanding hospitality  Learns and maintains a demonstrated understanding of Commercial...

"Foundation Insurance of Florida welcomes new technologies, new and innovative ways of doing business and new challenges. While we welcome and embrace such change, we also recognize that one thing should never change and that one thing is our deepest held beliefs, these beliefs otherwise known as “Our Core Values.” Our Core Values represent the “Foundation” of Foundation Insurance and they serve as the pillars of strength that we very proudly stand on together. Through the best of times or the most challenging of times, we will never compromise Our Core Values. Furthermore, Our Core Values provide our customers with an unprecedented level of service that is far superior to any they have ever experienced. In 2019, we partnered with Baldwin Risk Partners (BRP), an insurance distribution holding company. Our connection with BRP gives our clients the best of both worlds – a local business deeply connected to the community with the backing of a larger firm that has preferred...

General Description (SUMMARY, Scope, Purpose) Miniter Group provides insurance products and risk management expertise to the banking industry. Our unique culture encourages a customer-focused, consultative approach using our industry expertise, innovative technology, and employee dedication. Under limited supervision, the Call Center Specialist is responsible for providing superior customer service to customers and insurance agents. The Call Center Specialist will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, the Call Center Specialist will accurately complete loan transactions, as necessary. Specialists will maintain customer privacy and confidentiality in accordance with policies and procedures during inbound and outbound phone calls...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Guided Solutions , A Baldwin Group Company is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare carriers, providers and community organizations our team has established itself as one of the leading FMO's in the industry. The Baldwin Group is a top 20 Insurance Broker in the United States.     The Agent Trainee will be responsible for assisting senior agents with a Book of Business (BOB) which includes assisting with current customers/clients with selecting plans, enrolling in plans, customer service inquiries, general questions /concerns, and establishing a quality relationship with the customer. Agent Trainee will be expected to participate in lead rotation and enrollee members on their own in addition to assisting .     PRIMARY RESPONSIBILITIES:   Are you looking for a fun and exciting place to work? Look no further than our team! We are...

Guided Solutions , A Baldwin Group Company is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare carriers, providers and community organizations our team has established itself as one of the leading FMO's in the industry. The Baldwin Group is a top 20 Insurance Broker in the United States.     The Agent Trainee will be responsible for assisting senior agents with a Book of Business (BOB) which includes assisting with current customers/clients with selecting plans, enrolling in plans, customer service inquiries, general questions /concerns, and establishing a quality relationship with the customer. Agent Trainee will be expected to participate in lead rotation and enrollee members on their own in addition to assisting .     PRIMARY RESPONSIBILITIES:   Are you looking for a fun and exciting place to work? Look no further than our team! We are...

Guided Solutions , A Baldwin Group Company is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare carriers, providers and community organizations our team has established itself as one of the leading FMO's in the industry. The Baldwin Group is a top 20 Insurance Broker in the United States. The Agent Trainee will be responsible for assisting senior agents with a Book of Business (BOB) which includes assisting with current customers/clients with selecting plans, enrolling in plans, customer service inquiries, general questions/concerns, and establishing a quality relationship with the customer. Agent Trainee will be expected to participate in lead rotation and enrollee members on their own in addition to assisting. PRIMARY RESPONSIBILITIES: Are you looking for a fun and exciting place to work? Look no further than our team! We are seeking a Customer Care Representative or and Agent Trainee who is...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Job Title: Program Manager - Affiliates FLSA Status: Exempt Job Family: Strategy & Operations - Affiliates Department: Strategy & Operations - Affiliates Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Manage key projects, product development and implementation across the Affiliates division, and develop the Affiliates project management protocol, procedures, and execution strategy. Responsible for managing and coordinating in-depth Affiliates projects and assisting leadership with developing and maintaining divisional strategy, operations, process improvement, process optimization, product development, technology, systems, resources, and training. Aligned directly with the company vision to provide insight for all Affiliates-related operational plan projects and assist leadership in developing, introducing, and managing the Affiliate product offering and strategic partnerships. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity...