01/23/2025
CopperPoint has an exciting opportunity for a Contact Center Representative in the Phoenix, AZ area. The Contact Center Representative will deliver excellent customer service, in a fast-paced contact center environment, while investigating and responding to incoming telephone calls, e-mails, and portal inquiries. This includes inquiries from new/existing policyholders, agents/brokers, injured workers, attorneys, and medical providers. In addition, the Contact Center Representative completes new business welcome call/email activities to policyholders. This is a full-time remote position in Phoenix, AZ, and will require some onsite training in our Phoenix office.
Job Responsibilities:
Provide stellar customer service to maximize customer loyalty and retention. This includes inquiries from new/existing policyholders, agents/brokers, injured workers, attorneys, and medical providers.
Demonstrates independent judgment and decision-making skills using discretion and...
CopperPoint Insurance Companies
Phoenix, AZ, USA
Full Time