09/27/2023
Job Summary: The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews. Key Responsibilities: Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews Defines, analyzes, and tracks department, section, and/or unit measures Analyzes unit reports and supports the achievement of business unit objectives Oversees the resolution of highly complex customer conflicts or issues Oversees the negotiation of highly complex claim settlements Oversees response to highly complex arbitrations contentions Manages and oversees performance of vendors Frequently participates in special projects as a subject matter expert Supervisory Responsibilities: This job does have supervisory duties Preferred Qualifications:...
National General
CA Ontario - 3800 Concours Ste 200, USA
Full Time