08/22/2023
Job Summary: The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities: Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers Receives, screens, and routes incoming telephone calls and other electronic correspondence Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary...
National General
WFH-North Carolina Claims-FNOL, NC, USA
Full Time