4046 client experience manager jobs found

Overview We are seeking a skilled Manager, Client Experience to lead and optimize the operations workflow within our Client Experience organization. The Manager, Client Experience supports the Client Experience team to drive efficiency, accuracy, and client centricity in all client experience processes. The Manager, Client Experience will work in collaboration with the Client Experience team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. The Manager will have responsibility for the Client Experience Assistant team. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement. Responsibilities Salesforce Management and Optimization for Client experience in partnership with sales. Identify, track and drive Salesforce enhancements...

The Towne Insurance Intern Program is a ten-week program for rising seniors attending a 4-year university.  While the program is open to all areas of study, candidates focusing on Risk Management and Insurance through a major or minor program will be preferred. The intern program focuses on the essential roles within an independent insurance agency. Commercial Insurance is the primary focus, yet the Agency’s multiple capabilities also provide exposure to Personal Insurance and Employee Benefits Insurance.  Program Dates: May 19, 2025 - July 25, 2025 Weeks 1-5 develop a skillset reflecting the core operations of an insurance agency. Weeks 6-10 allow the intern to apply the knowledge supporting the agency operations. Skillset Development (Weeks 1-5) ISO Commercial Coverage Forms Agency Management System Key operations including The marketing role includes preparing key elements for a carrier submission and evaluating the programs offered. The Account Manager...

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FOR   We are seeking individuals with a strong drive for success, a passion for continuous learning and growth, and the ability to consistently deliver exceptional results to fill the role of Account Manager. The Account Manager manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention. They have full binding authority with various insurance companies and remain knowledgeable of advances in the insurance...

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to assigned accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will build relationships with clients to encourage new and repeat business opportunities. The Senior Account Manager is expected to...

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE’RE LOOKING FOR We are seeking individuals with a strong drive for success, a passion for continuous learning and growth, and the ability to consistently deliver exceptional results to fill the role of   Consultant .  The Consultant serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Summary: The Commercial Lines Account Manager is an integral link in the business relationship that is created by our Agency, our clients, and our companies. The Account Manager will objectively access the client’s needs, our Agency goals and the individual underwriting practices of our companies when placing coverage on our behalf. Specific customer service and marketing responsibilities are required in this position. Primary Responsibilities: Prepare, monitor and process renewals in accordance with agency procedures. This includes, but is not limited to, preparing applications, summaries and proposals of insurance; marketing submissions to various carriers; obtaining marketing materials (i.e. experience modification worksheets, loss runs, etc.); reviewing quotes, following up with clients and underwriters as needed; binding with carriers; issuing binders or confirmation of...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Specific Responsibilities Develop new business from existing accounts and assigned leads as well as build referral sources to contribute to meeting individual and departmental production goals. Gather information from clients/prospects to prepare policy quotes based on client's needs, rates and coverages and prepare applications for new personal lines coverages. Enter information accurately in the agency management system. Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company. Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives. Other responsibilities as assigned by Manager. Qualifications Minimum 7 years experience with personal accounts within an insurance agency Thorough knowledge of personal lines coverages and markets Experience...

MSIG North America continues to grow!  **RECRUITMENT SCAM** What you should know: At MSIG USA, your privacy, security, and safety are of utmost importance to us. MSIG USA will never ask for payment or any personal financial information as part of the hiring process. All job-related written communications from our internal HR team will come from official email addresses that end in our company domain. All interviews are conducted in-person or via teams with a live member of MSIG USA NOT through chat. Kathy Plank, Sr. HR Business Partner is the official contact for all job openings at MSIG. Any other individuals reaching out regarding job opportunities are not authorized representatives of MSIG and should be reported immediately. Summary: This position is responsible to adjust assigned claims within delegated limits of authority, conduct timely and thorough investigations, handle subrogation claims, and complete fair and equitable claim settlements...

MSIG North America continues to grow!  **RECRUITMENT SCAM** What you should know: At MSIG USA, your privacy, security, and safety are of utmost importance to us. MSIG USA will never ask for payment or any personal financial information as part of the hiring process. All job-related written communications from our internal HR team will come from official email addresses that end in our company domain. All interviews are conducted in-person or via teams with a live member of MSIG USA NOT through chat. Kathy Plank, Sr. HR Business Partner is the official contact for all job openings at MSIG. Any other individuals reaching out regarding job opportunities are not authorized representatives of MSIG and should be reported immediately. Summary/Job Purpose: Underwrites profitable property business on a nationwide basis in accordance with Corporate goals. Essential Functions: Selects and underwrites complex property risks within delegated underwriting...

The Senior Claims Specialist manages within company standards and best practices complex and problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and negotiate settlements to ensure specific customer service requirement to achieve the best possible outcome in the claim, supporting the goals of claims department and of CorVel.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives claim, confirms policy coverage and acknowledgement of the claim Determines validity and compensability of the claim by investigating and gathering information regarding the claim and files necessary documentation with state agencies Establishes reserves and authorizes payments within reserving authority limits Develops and manages well documented action plans with the case manager and outcomes manager to reduce overall cost of the claim Coordinates early...

The Sales Enablement Specialist will work with Advisors under the general supervision of the Sales Enablement Manager to assist with prospect warming events and activities, content creation for prospect meetings and assistance in the process of successfully onboarding new clients. PRIMARY RESPONSIBILITIES: Identify new leads that fit the target prospect profile and execute top-of-the-funnel lead generation activities to uncover new sales opportunities via phone, email, and social media Create compelling content and execute drip campaigns to targeted companies that fit the firm's "ideal client profile" Coordinate and plan webinars, meetings, sponsorships, and in-person educational events for existing clients and prospects Assist with risk map presentation output and general capabilities presentation content Develop an understanding of the business development model and assist the Partner in execution while generating and executing long-cycle business development...

The Associate Client Manager serves as a technical resource for clients, advisors, Insurance Company Partners and prospects while providing prompt, efficient, high-quality service for designated accounts. PRIMARY RESPONSIBILITIES: Responsible for assisting in maintenance of appropriate client relationships through customer service so clients achieve their desired business outcomes via software and services. Responsible for risk identification and evaluation of client accounts, and escalating concerns to senior colleague. Responsible for the collaboration, communication, and execution of service to ensure service standards are met. Oversight of system data entry and processing. Responsible for client audits; recording minutes from Client Success meetings; tracking technology issues as they relate to Client Success; keeping Operations team apprised of migration and charge status including charge imports and exports, as well as any known or potential issues. Complete...

IAT Insurance Group Surety Business Unit has an immediate opening for a Surety Account Manager in our Walnut Creek, California location. This role will provide overall day to day customer service and support to Underwriters, Agents, Principals and Obligee, Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. Please note, IAT works on a hybrid schedule.  This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday. Responsibilities: Account creation for new principals, including file creation, onbasing, ofac, and Pcode management, credit reports and referencing. Process premium and entry of bonds, determining the ratings and class coding. Process renewals, endorsements and cancellation in line with bond forms and contract terms. Maintain account principal and bond files; may request updates from Agents. Audit Agent bond logs...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   *Report to the Detroit office 2 days a week, and work from home 3 days a week. Legal Support Supervisor – AAA/The Auto Club Group What you will do: Reports to: Legal Operations Manager The Legal Support Supervisor oversees the daily operations of Legal Assistants (Legal Secretaries) and/or Paralegals, ensuring efficient workflow and high-quality service delivery. This role involves training and developing staff, managing performance, counseling, discipline and implementing process improvements. The supervisor also facilitates communication and collaboration between internal teams, clients and external partners.    Primary Duties and Responsibilities (details of the basic job functions): Collaborate with management to develop and maintain departmental...

As a team member in the Finance department at Nationwide, the opportunities are endless! You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor, Internal Audit, and so much more. Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position is within the Liquid Markets team and focuses on managing the daily liquidity needs of client portfolios, considering unique portfolio objectives and liquidity targets. Key responsibilities include Identifying, executing, and monitoring investment opportunities across various asset types, including but not limited to money market funds, Treasury Bills/Coupons, Agency Discount Notes/Coupons, Commercial Paper and Repurchase Agreements....

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil...

About Specialty Program Group:  Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies). About CM&F CM&F Group (cmfgroup.com) is looking for a customer-oriented Account Manager. A Account Manager will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Account Managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Account Managers can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Account Managers can gather that for you. Problem-solving comes naturally to customer care specialists....

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Summary The position leads the overall service, recommendations, and implementation of a book of insurance business. The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives,...

Overview FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. Responsibilities Responsibilities : Leading a team of insurance product specialists located predominantly across Eastern US region time zones through the insurance policy production and distribution processes. Driving the delivery of high quality and timely insurance products and services, while ensuring local and...