74 contact center agent i jobs found

Excellence In Everything We Touch Position Summary Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Responsibilities Creates claim files by entering initial loss report information into claim intake application. Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach. Responds to routine inquiries and directs other inquiries to appropriate resources. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application. Educates and informs the customer across multiple communication channels...

Excellence In Everything We Touch Position Summary Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Responsibilities Creates claim files by entering initial loss report information into claim intake application. Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach. Responds to routine inquiries and directs other inquiries to appropriate resources. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application. Educates and informs the customer across multiple communication channels...