09/05/2024
Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and a low customer effort. Develop and maintain complete product knowledge of all lines (Auto and Umbrella). Accurately enter and update policy information into the various processing systems and handle phone...
Plymouth Rock Assurance
Woodbridge Township, NJ, USA
Full Time