02/13/2025
OVERALL RESPONSIBILITIES: The Customer Service Manager for Jumbo and Large Accounts at MagMutual is a pivotal role designed to enhance the service experience for high-value clients by overseeing and expanding Enterprise Service Plans. This role will manage complex service plans, address escalated issues, and collaborate across departments to ensure seamless product delivery. By providing proactive support, the Customer Service Manager will ensure a smooth and efficient policyholder journey, improving customer satisfaction, retention, and overall business growth. SPECIFIC DUTIES: Account Management and Client Support: Expand and manage Enterprise Service Plans for Jumbo and Large accounts, ensuring comprehensive and tailored service delivery. Respond promptly to escalated client inquiries regarding policy changes, coverage, and service issues. Address service plan enhancement requests and resolve client issues to ensure high satisfaction levels. Collaborate with internal...
MagMutual
Atlanta, GA, USA
Full Time