210 customer service jobs found in Boston, MA

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization. We are currently searching for a Customer Service Agent in our Norwood, Massachusetts location.  The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel...

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization. We are currently searching for a Customer Service Agent in one of our Massachusetts locations.  We have flexibility to add to staff in one of the following MA towns: Abington, Fall River, Methuen, Norwood or Taunton .  The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. The Customer Service Agent will act as the...

As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization.   Responsibilities Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc. Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution. Respond to agency partners and policyholders through chats, emails, and telephone calls. Educate agents and policyholders to manage their accounts on our...

As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization.   Responsibilities Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc. Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution. Respond to agency partners and policyholders through chats, emails, and telephone calls. Educate agents and policyholders to manage their accounts on our...

As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization. Responsibilities Act as a mentor and training partner to junior team members Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc. Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution Respond to agency partners and policyholders through chats, emails, and telephone calls Follow-up on...

As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization. Responsibilities Act as a mentor and training partner to junior team members Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc. Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution Respond to agency partners and policyholders through chats, emails, and telephone calls Follow-up on...

Who are we?   Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your...

Understanding. Engaging. Energetic.   At Plymouth Rock Assurance, our Claims team represents these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.   As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path. Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company. No prior insurance experience is needed to be considered for this role.  Apply now and start your career at Plymouth Rock! Why work for us 11 week fully-paid comprehensive training program - NO PRIOR INSURANCE...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. Since 2008, Great American's Environmental Division has offered an exclusive focus on environmental insurance solutions to a wide...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Middle Market team is currently seeking a Zonal Underwriting Consultant for our Northeast Zone.  This is a Hybrid full-time exempt role.   Position Overview In this critical individual contributor role, you will formally guide, mentor, and coach underwriters in both technical and professional skills. You will support the Field Underwriting leadership team to execute regional business plans, business unit strategies, and corporate initiatives. Your focus areas will be portfolio management, assisting new business growth, developing talent, and maintaining underwriting quality. You will ensure underwriting excellence by making risk-based decisions within authority grant, adhering to company...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Middle Market team is currently seeking a Zonal Underwriting Consultant for our Northeast Zone.  This is a Hybrid full-time exempt role.   Position Overview In this critical individual contributor role, you will formally guide, mentor, and coach underwriters in both technical and professional skills. You will support the Field Underwriting leadership team to execute regional business plans, business unit strategies, and corporate initiatives. Your focus areas will be portfolio management, assisting new business growth, developing talent, and maintaining underwriting quality. You will ensure underwriting excellence by making risk-based decisions within authority grant, adhering to company...

This position involves the inspection and evaluation of auto damages.  The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely.   This is a field based position, travel will be required within the designated territory. Responsibilities Inspect autos, photograph damages, and write appraisals as assigned Review estimates and write desk reviews as assigned Handle supplements for hidden damage and/or parts price increases Provide an estimated salvage value on vehicles determined as a Total Loss Assist Adjusters with problematic physical damage claims Other related duties as assigned by supervisor Requirements Associate’s or bachelor’s degree preferred 3-5 years of experience preferred Massachusetts Motor Vehicle Damage Appraiser license required Ability to meet continuing education requirements for licensing purposes Possess and maintain of valid driver’s license Pass...

This position involves the inspection and evaluation of auto damages.  The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely.   This is a field based position, travel will be required within the designated territory. Responsibilities Inspect autos, photograph damages, and write appraisals as assigned Review estimates and write desk reviews as assigned Handle supplements for hidden damage and/or parts price increases Provide an estimated salvage value on vehicles determined as a Total Loss Assist Adjusters with problematic physical damage claims Other related duties as assigned by supervisor Requirements Associate’s or bachelor’s degree preferred 3-5 years of experience preferred Massachusetts Motor Vehicle Damage Appraiser license required Ability to meet continuing education requirements for licensing purposes Possess and maintain of valid driver’s license Pass...

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. Our Fidelity/Crime Division provides fidelity & crime, kidnap & ransom and fine art policies throughout the U.S. and...

Company Details     Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE “WRB”) global insurer founded in 1967.    We make excess & surplus lines easy – easy for our distribution partners, easy for the businesses they represent, and easy to navigate. The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors – we do the premium billing and do not add interest/ finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.    Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond. If you are looking for a...

Position Summary The Underwriting Assistant supports the underwriting team with data entry, processing submissions, customer service, and assigned projects.  In addition, the Underwriting Assistant will provide administrative support to the Underwriting team, maintain files, and ensure records comply with the company’s compliance policies. Essential Duties & Responsibilities Data Entry . Accurately input and maintain policy information into our underwriting system.  Verify policy information against established guidelines and underwriting criteria to ensure compliance.  Access external databases to extract required information.  Work as a liaison between Underwriting and IT to validate data from external parties. File management . Maintain underwriting files in the appropriate location.  Retrieve documents as needed for underwriters, claims personnel, auditors, or others. Document review . Assist underwriters by reviewing insurance...

Crum & Forster Company Overview Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the  October 2023 Great Place to Work® Award  for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please...

Who are we?   Plymouth Rock is a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.   What are the expectations of this role?   As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.   What is exciting about this...

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters.  Why us?  Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as...

The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Cambridge, MA area. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. This is a field-based role and requires daily driving to and from appointments. The Appraiser will be given use of a company vehicle for this position.   Perks - Why Work for Plymouth Rock? 4 weeks accrued paid time off + 9 paid national holidays per year Low cost and excellent coverage health insurance options (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities for non-profits Annual 401(k) Employer Contribution Bonus (up to 7.5% of your base salary) Company sponsored social events Tuition Reimbursement Various...