131 customer service jobs found in Charlotte, NC

We are Guided Insurance Solutions, a Baldwin Group Company. We’re not your run-of-the-mill insurance broker. And we’re not bots or algorithms. We’re real people striving to better serve and educate the world about the importance of good insurance coverage. We’re passionate about helping customers make the right insurance decisions so that, no matter what life throws their way, they can stress less and live more knowing they’re well. The Client Relations Analyst works with advisors and line-of-business specialists to analyze client data, evaluate needs and help create effective risk management solutions designed to meet clients’ financial goals. In addition, this individual assists advisors with service needs and makes modifications to accounts as necessary. PRIMARY RESPONSIBILITIES: Prepares documents for presenting risks to market Prepares applications, summaries of insurance, insurance certificates, auto identification cards and other coverage related documents. Assists...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. Candidate MUST be located in the greater North Carolina/Virginia region.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) · Established brand that has been around for over 100 years. Our members know and trust us! · Branch Offices house travel, membership, insurance sales and support employees · You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: · Other Branch positions – Field Insurance Sales Agent, Travel Agent or · Other Departments such as: · Call Centers (ERS, Sales and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) · Established brand that has been around for over 100 years. Our members know and trust us! · Branch Offices house travel, membership, insurance sales and support employees · You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: · Other Branch positions – Field Insurance Sales Agent, Travel Agent or · Other Departments such as: · Call Centers (ERS, Sales and...

Join us at Towne Insurance! Your Career. Your Future. Your Towne.  Towne Insurance is hiring a Commercial Lines Account Manager to join our Charlotte team. The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner. About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities. About the Role Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal. Provides...

WHAT WE’RE LOOKING FOR The Sales Agent is responsible for new insurance account production and sales activities within assigned accounts. The Sales Agent conducts research in the market and develops a base of business to educate, promote and sell insurance services. The individual in this position keeps current on business community activities to obtain leads for business development activities and maintains and services a profitable book of insurance business for existing clients. The Sales Agent projects a professional company image through all interactions with clients, insurance carriers, co-workers and others. A GLIMPSE INTO YOUR DAY Contacts current, past and potential clients to solicit new and renewed business. Follows up on leads and responds promptly and efficiently to referrals. Requests referrals from current insurance clients. Creates and maintains accurate and up-to-date client lists assuring their needs are realized and that they are provided with relevant...

Description Summary: The Mortgage Loan Officer develops profitable and quality residential mortgages by building personal relationships with community members and clients. Evaluates and assesses credit potential with prospective customers. Analyzes customer personal financial information to determine which products meet their needs and to provide recommendations regarding products to customers. Advises and counsels the customer to the advantages and disadvantages of differing financial products. Advises customers on the completion of loan applications and provides excellent customer service throughout the loan approval and closing process. Keeps up to date on lending policies/regulations pricing and product information. Cross sells customers. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act.  Registration and additional...

ABOUT HUB INTERNATIONAL:   HUB International Limited (“HUB”) is the 5 th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 1 8 ,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.   WHAT WE OFFER YOU:   At HUB we believe in investing in the future of our employees .  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization .  We offer:   Competitive salaries and benefits offerings   Medical/dental/vision insurance and voluntary insurance options   Health Savings Account funding   401k matching...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Nurse - Medical Case Manager Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties & Responsibilities: Managing portfolio of high value consumer and...

Join us at Towne Insurance! Your Career. Your Future. Your Towne. Towne Insurance is hiring a talented Account Executive to support our Charlotte market commercial team. The Account Executive - Commercial lines will provide professional guidance to existing clients by managing the renewal process, marketing process, and interim client needs for existing book of business in coordination with account managers and risk advisors. About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities. About the Role Manage...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities.  After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to: Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss. Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage. Follow claims handling procedures and...

You will be a pivotal member of our regional IT support team responsible for supporting onsite IT functions and providing first response technical support tickets submitted by in office and remote colleagues. Your primary focus will be ensuring efficient problem resolution while providing outstanding colleague experiences. You will collaborate with other BRP IT colleagues to understand and resolve technical issues. PRIMARY RESPONSIBILITIES: Document all technical activities, solutions, and interactions. Ensure tickets are created in the ITSM system. Maintain open communication with colleagues to keep them updated on ticket status including escalated tickets. Communicate with colleagues and educate on best practices for IT system usage and security. Troubleshoot workstation hardware, software, and driver issues. Identify potential software, hardware and network issues and promptly report to correct BRP IT team. Setup desks for new hires and moves including...

Who we are:    We are Guided Insurance Solutions, a Baldwin Group Company. We’re not your run-of-the-mill insurance broker. And we’re not bots or algorithms. We’re real people striving to better serve and educate the world about the importance of good insurance coverage. We’re passionate about helping customers make the right insurance decisions so that, no matter what life throws their way, they can stress less and live more knowing they’re well. Position Summary: What is an Insurance Advisor?  An Insurance Advisor is the title we use here in our Charlotte Sales and Technology hub. We are licensed Insurance Agents. Under close supervision, closes targeted number of sales from leads, prospects and policyholders to achieve auto, property, and specialty sales targets in a sales center environment. As a top 20 Insurance Broker you will have access to multiple carriers to provide your prospects with the best coverages at the best pricing. This is a base...

Description Summary: The Mortgage Loan Officer develops profitable and quality residential mortgages by building personal relationships with community members and clients. Evaluates and assesses credit potential with prospective customers. Analyzes customer personal financial information to determine which products meet their needs and to provide recommendations regarding products to customers. Advises and counsels the customer to the advantages and disadvantages of differing financial products. Advises customers on the completion of loan applications and provides excellent customer service throughout the loan approval and closing process. Keeps up to date on lending policies/regulations pricing and product information. Cross sells customers. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act.  Registration and additional...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG)   You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”. Continue reading to see what our Roadside Assistance Technician opportunities are all about!  A day-in-the-life of a Roadside Assistance Technician  As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description This great opportunity provides the opportunity for motivated individuals to obtain industry experience working in a sales and customer support role while preparing and training to become a Licensed Insurance Sales Agent. Paid classroom and hands-on training is provided to assist trainees in the active pursuit of State Property/Casualty and Life and Health Licenses. Individual will assist customers, complete marketing activities and help with all office functions under direct guidance of an Agent or Lead Sales Agent. Once licensed, this position is responsible for the profitable growth and the attainment...

Description Summary: The Private Bank Service Manager, as part of Huntington Private Bank, is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship.  Partners with one or more Wealth Advisors to support the sales process and deliver exceptional service to high-net worth clients. The Service Manager is also responsible for maintaining a detailed level of knowledge of products and services to provide Service Excellence for our clients. The Service Manager will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures. Service coverage for multiple practices (Private Banking, Trust, & Investment Management). Duties and Responsibilities: Assists with or leads special projects, as requested by manager and partners.  Assists...

Description Summary: The Mortgage Loan Officer position provides Simply the Best customer service to each customer at all times. Responsibilities include using internal and external referral sources to develop mortgage loan business; builds and maintains business relationships within the community. Duties & Responsibilities: Develops new and expands internal and external referral sources to grow mortgage business Using consultative selling techniques, advises clients on mortgage loan options and other financial products. Provides excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting. Responsible for maintaining client relationships. Advises customers on the completion of loan applications. Performs other duties as assigned. Basic Qualifications: High school diploma or GED One or...

Location(s) Charlotte, North Carolina Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Role:   Life Insurance Sales Agent Employment Type:  Full Time Work Arrangement: Field Role Career and Opportunity:  Kemper is a diversified insurance holding company. We are firmly committed to servicing the insurance needs of modest-income families. Our strength lies within our dedication to frequent...