10/02/2024
Customer Service Representative
Featured
General Description (SUMMARY, Scope, Purpose) Responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients. Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information. Work within a call queue and document system with appropriate notations. Performs research and document retrieval from on-line insurance sites. Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed. Develops and maintains positive working relationships....
HUB International
Irving, TX, USA
Full Time