38 customer service jobs found in Jacksonville, FL

The Solution Specialist I ensures the delivery of excellent customer support through fast, accurate, and exceptional communication. This role requires strong multitasking abilities and adept decision-making skills to manage multiple tasks simultaneously and make critical decisions efficiently. Responsibilities include coordinating with other team members and departments—both internal and external—to resolve customer inquiries and issues effectively. Minimum Qualifications: High School Diploma or equivalency required. 3-4+ years of customer service experience required. Experience in a call center environment required. Experience using 3-4 systems/programs simultaneously. Primary Job Functions: Interact through telephone, SMS, chat, and email communication with internal and external customers. Answer customer inquiries and resolve concerns by quickly identifying needs, demonstrating empathy and understanding for the customer’s perspective, and conveying...

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary Primarily focus to analyze, prepare, and process accounting transactions. Research and implement new and existing accounting guidance, document technical accounting conclusions and accounting policies, support preparation of financial statements and management reporting, and assist in audit coordination between internal and external teams. Acts as liaison between...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance IT Development Support Advisor Join us in delivering cutting-edge technology solutions for the world’s best brands. Apply your IT knowledge and experience to solve complex and constantly evolving technology challenges in the context of an energetic, entrepreneurial culture.  Work on Sedgwick’s industry-leading proprietary technologies and platforms – with like-minded technology experts aligned on the same goals.  Deliver innovative customer-facing technology solutions...

The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry’s most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more. We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills and is comfortable communicating at all levels of an organization and with brokers and insureds. Your experience and talent will provide a fresh perspective as we fulfill the company’s strategic growth goals in the large complex account arena. The Doctors Company is seeking an Underwriting Analyst to...

The Director of Finance & Operations is responsible for running the day-to-day operations and financial reporting for SBAC, Fortegra’s Premium and Warranty financing business, and will have a key role in developing and implementing the go-forward business plan and strategy of SBAC. Specific responsibilities include accountability for all funding decisions and processes, oversight of banking relationships and transactions, accounting functions (including month-end close), various internal reporting processes, and other external communication and reporting responsibilities. Primary Job Functions: Business Planning and Strategy – This position will have a key role in developing and implementing the go-forward business plan and strategy of SBAC. Premium/Warranty Finance Funding Activity – Ultimate responsibility for all premium finance decisions/fundings (daily workflow) and warranty finance decisions/fundings (weekly fundings), which are workflows under the...

The Regional Vice President develops and implements strategic sales and marketing objectives focused on increasing existing business and developing new business. Strategic planning and the ability to successfully work with the sales team toward the fulfillment of company goals are essential. The position is responsible for meeting expectations with sales goals, budgets and measurements of sales’ performance to drive revenue growth. Directly works with a focus on customer and strategic partner team building. Active “hands on” business developer and true strategic partner. Relies on experience and judgment to plan and accomplish goals. Primary Job Functions: Implement the sales strategy, identifying key strategic areas for growth within responsibility Deliver and exceed sales targets Cultivate new relationships at all levels of the client base and internal organization to promote and gain depth of engagement with target accounts Develop and close new business The...

Overview Mason title & Escrow Company is seeking an individual to assist with various title processing duties. We are a regional title insurance company with a focus on residential real estate transactions. Through our network of offices, we offer the support and assistance to handle the most complex of transactions. The candidate should pose the ability to work well with people as this is a customer driven industry. The duties include recording documents with the various clerk’s offices, post-closing, ordering surveys, estoppels, payoffs and other items necessary to issue a clear title insurance policy. Responsibilities Answer phones, greet customers, keeping track of daily duties. Order surveys, payoffs, estoppels and other curative related items. Develop and maintain good working relations with customers, as well as the policies and goals of Mason. Support closing team to ensure all documents are prepared in a...

The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra’s external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required. Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra’s Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs.  Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms.  Gathers and provides qualitative and quantitative feedback and...

WHAT WE’RE LOOKING FOR This Claims Services Representative requires an individual who has strong interpersonal and organizational skills, the ability to communicate effectively with a variety of personalities, multitask, problem solve and a willingness to adjust from a daily routine when necessary. The individual in this position will have a proactive, forward-thinking approach and a client service mindset. The primary responsibility of the Claims Services Representative is to provide first in class hospitality to internal and external clients, vendors and team members.  A GLIMPSE INTO YOUR DAY Pulls and copies claims for quality assurance technician. Handles and resolves first level network, PC and equipment issues. Coordinates the internal scanning and retention of paper claims and other miscellaneous documents such as provider contracts, check work and appeals. Processes claims based on medical necessity decisions from KP. Uses scripts to pay/adjust large...

Location(s) Jacksonville, Florida Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Role:   Life Insurance Sales Agent Employment Type:  Full Time Work Arrangement: Field Role Career and Opportunity:  Kemper is a diversified insurance holding company. We are firmly committed to servicing the insurance needs of modest-income families. Our strength lies within our dedication to frequent...

The Claims Examiner will be responsible for providing professional customer service to insureds, members, and accounts. This individual will enforce contractual requirements impartially and expeditiously. Additionally, they will adjudicate, pend, investigate and/or deny claims by verifying submitted information, coverage issued and documentation provided. Minimum Qualifications: High School diploma or equivalent required. At least 2 years of experience in PC required. At least 2 years experience in claims and/other related claims processes required. Knowledge of AS400 system experience preferred. Property License, 220, or 620, is preferred. Primary Job Functions: Enters claim information and adjudicates claim by reviewing information and taking appropriate action to pay, request additional information or deny benefits based on coverage, provisions, and exclusions as outlined in the master policy certificate, including endorsement for eligibility and or...

The Account Service Representative IV is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment. Qualifications: Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field preferred. Minimum of 3 years of experience in a...

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a  Commercial Lines Account Manager to their  Foundation Risk Partners of FL team. Job Summary: The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Inside Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more. Use your insurance expertise to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Producer to join our growing team in Jacksonville, Florida. The Commercial Lines Producer will increase volume of sales through prospect and new client development; and client retention by managing relationships and collaborating with team members to deliver exceptional customer service, achieve client satisfaction, and drive new business opportunities. How You Will Contribute: Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards as prospects. Establish, cultivate, and manage customer relations with clients, as well as professional relationships with carrier partners and internal resources throughout the organization. Conduct risk management surveys, determine insurance coverage needs, develop stewardship...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   A day-in-the-life of a Roadside Assistance Technician As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, might you ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives. In this role, you will have the opportunity to: Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists. Utilize GPS and maps to locate member breakdown locations. Service vehicles by performing functions such as providing...

Position Summary Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for handling US Assure’s internal, external and electronic mail, providing processing information and handling basic business processing and compliance functions, while providing quality service and elite customer satisfaction. This position is also partially responsible for answering and routing incoming calls on a multi-line phone while greeting and directing visitors/guests to their applicable party. What will your job entail? While maintaining productivity and quality standards, provide support services and related follow-up to all service-related departments within the organization to include, but not limited to the following: • Indexing incoming work items in OnBase for various departments including the Large Commercial Underwriters • Handling internal/external/electronic mail functions to include prepping, scanning and processing various mail...

What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible. Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost. Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance. The pay range for a Sales Agent...

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Personal Lines Account Manager to their Herbie Wiles Insurance  team in St. Augustine, FL .  Job Summary: The Personal Lines Account Manager is responsible for daily servicing of client including new and renewal business processing and maintenance of exceptional customer relations with the client.  The Personal Lines Account Manager also supports producer development and service of accounts. The Personal Lines Account Manager regularly interacts with the new and existing clients as needed and is responsible for devising creative solutions to meet client needs as to coverage. Essential Functions: New business quoting, proposal, sales, and development Account rounding and retention of existing clients Uses experience, discretion, and independent judgment to conceptualize and implement solutions to meet client needs Collects and...