73 customer service jobs found in Lansing, MI

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative professional to join our team. The position requires the person to: Work effectively with agents, policyholders, and associates at all levels. Communicate effectively in verbal and written form. Make computer inquiries and entries relating to policyholder accounts. Communicate effectively with agents and others as needed to research problems and find solutions. Prioritize and organize work to ensure it is completed in a timely manner. Regular and...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then assist with reviewing and answering basic inquiries from customers. Learn how to and then make computer inquiries and entries relating to customer accounts Learn how to and then communicate with customers and others as needed to research problems and find solutions Learn how to and then collect pertinent information from...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.)...

OBJECTIVE Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing billing account and/or all personal lines and commercial lines of business policy information and solving problems or errors via the telephone, e-mail and website. To process billing account changes, process payments, and handle the manipulation of $2,000,000 to $3,000,000 cash allocation, distribution and invoicing using 100-plus cash accounting reports. To preserve the Customer Service relationship, gather information and improve the process from wherever the problem originated. RESPONSIBILITIES Associate P/C Customer Service Specialist Responsibilities Develop and build knowledge of the billing and banking rules/regulations such as smart pay.   Develop...

OBJECTIVE P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service team to provide excellent customer service in a prompt and professional manner. To address policy and billing related questions and concerns from internal and external customers on all personal lines and commercial lines of business via the telephone, e-mail and website. To process billing account changes, process payments, and handle the manipulation of $2,000,000 to $3,000,000 cash allocation, distribution, and invoicing using 100-plus cash accounting reports. To train and provide support and assistance to the Associate P/C Customer Service Specialists.  To preserve the Customer Service relationship, gather information and improve the overall service process. To occasionally assist management with projects, as well as represent the department as a subject matter expert. RESPONSIBILITIES P/C Customer Service...

OBJECTIVE Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing billing account and/or all personal lines and commercial lines of business policy information and solving problems or errors via the telephone, e-mail and website. To process billing account changes, process payments, and handle the manipulation of $2,000,000 to $3,000,000 cash allocation, distribution and invoicing using 100-plus cash accounting reports. To preserve the Customer Service relationship, gather information and improve the process from wherever the problem originated. RESPONSIBILITIES Associate P/C Customer Service Specialist Responsibilities Develop and build knowledge of the billing and banking rules/regulations such as smart pay.   Develop...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service,...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service,...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Premium Collections Specialist professional to join our team. The position requires the person to: Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses. Apply payments to proper accounts. Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments. Make computer inquires and entries. Research and correct processing...

OBJECTIVE Agency Support Representative Objective To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To perform data quality assurance for all Farm Bureau client contacts. To review and analyze personal lines rating elements.  To provide excellent customer service in a prompt and professional manner.   RESPONSIBILITIES Agency Support Representative Rsponsibilities Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partners Group products and procedures, as well as Farm Bureau membership.   Demonstrate a strong understanding of Personal Auto policy coverages.   Review and analyze competitor policy declaration pages in relation to Farm Bureau Insurance.   Analyze contact data and identify appropriate processing. QUALIFICATIONS...

OBJECTIVE Property Claims Representative Objective To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company. RESPONSIBILITIES Property Claims Representative Responsibilities Investigate, evaluate and control property and casualty claims under general supervision.   Maintain moderate knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages.   Maintain moderate...

OBJECTIVE Associate Financial Services Specialist Objective To process various financial transactions to support our billing and policy issuance systems. To address questions and concerns from internal and external customers by providing billing account and personal lines and commercial lines of business policy information.  To correspond with insureds, outside collection agencies, debtors, and Farm Bureau Insurance agents, while utilizing professional customer service skills. To work closely with Customer Service to resolve billing or financial related issues. To process write-offs and reverse write-offs on policies as needed. RESPONSIBILITIES Associate Financial Services Specialist Responsibilities Maintain knowledge of billing and all P/C products to process information, including changes, answering questions, and resolving problems. Ensure details of customer requests and complaints are handled accurately and efficiently...

OBJECTIVE To learn and assist with all programs and services of Great Lakes Ag Labor Services (GLALS), a provider of legal seasonal H-2A guestworkers for Michigan farms. To experience all facets of GLALS service portfolio, including contract filing, on-farm guestworker training and onboarding, administrative, domestic recruitment interviews, supporting clients in audits, database data entry, and marketing activities/events. RESPONSIBILITIES Support GLALS staff and Account Managers (AMs) with marketing events and activities, database entry, and the updating of GLALS materials.   Support administrative functions related to client invoice processing, worker check processing, client membership verification, and other duties assigned. Support the organization and record keeping of client audit folder information. Support domestic recruitment efforts.   Assist AMs with worker orientations and trainings, and with H-2A contract...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

Are you looking to join a fun and exciting business that is continually growing by size and opportunity? Look no further! We are looking for an experienced Title Closer/Escrow Officer in our fun, growing company. The candidate will work with the processing team to prepare files for closing, prepare settlement statements and conduct closings. The ideal candidate would have a minimum of 1-3 years of experience as a Title Closer/Escrow Officer. Candidate must have excellent critical thinking and problem-solving skills, always put the client first and be a respectful team player while working with various team members throughout the closing process. Experience: Escrow closing: 1- 3 years (Required) This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Detail-oriented -- would rather focus on the details of work than the bigger picture...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work with policyholders and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments...

OBJECTIVE LiveChat Customer Support Representative Objective To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide exceptional customer service in a prompt and professional manner. To provide online service during both standard and after-standard business hours by responding and taking ownership of all incoming chats and tickets from Farm Bureau Insurance customers and members in a quick and courteous manner. To proactively research and resolve policy issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. RESPONSIBILITIES LiveChat Customer Support Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverage, and member benefits within the...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.  A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace®  Forbes Best-in-State Employer...

OBJECTIVE Senior Field System Delivery & Quality Specialist Objective To drive successful organizational performance and improvements by analyzing the existing or ideal organization and current and future state business processes and workflow needs, by assessing and helping to create effective business models and their integration with technology, and by driving consistency across all deliverables. To provide critical thinking to make necessary decisions and recommendations. To understand user and customer needs and business goals and collaborate with development teams and stakeholders to deliver results which meet those needs.  To represent Agency Support on corporate and department projects, including testing, procedures, and training. To present strategies for business impact workarounds and long-term solutions while championing the importance of excellent customer service organization-wide. RESPONSIBILITIES Senior Field...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work policyholders, and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments and...