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customer service Lansing, MI

60 customer service jobs found in Lansing, MI

Auto-Owners Insurance
11/21/2025  
Customer Service Representative Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a timely and accurate...
Auto-Owners Insurance Lansing, MI, USA Full Time
Auto-Owners Insurance
11/21/2025  
Customer Service Representative (Part-Time) Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a...
Auto-Owners Insurance Lansing, MI, USA Part Time
Auto-Owners Insurance
09/24/2025  
Customer Service Representative (Part-Time) Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then: assist with reviewing and answering basic inquiries from customers make computer inquiries and entries relating to customer accounts communicate with customers and others as needed to research problems and find solutions collect pertinent information from customers to handle inquiries in a timely and accurate manner. Prioritize and organize work to ensure it is completed in a timely manner Document customer requests and Learn how to and then assist agents with basic tasks Work with confidential and/or...
Auto-Owners Insurance Lansing, MI, USA Part Time
Auto-Owners Insurance
09/24/2025  
Customer Service Representative Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to: Communicate and work with customers and associates at all levels Learn how to and then assist with reviewing and answering basic inquiries from customers. Learn how to and then make computer inquiries and entries relating to customer accounts Learn how to and then communicate with customers and others as needed to research problems and find solutions Learn how to and then collect pertinent information from...
Auto-Owners Insurance Lansing, MI, USA Full Time
Brown & Brown
11/11/2025  
Property Casualty Customer Service Assistant
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is seeking a   Property Casualty Customer Service Assistant​   to join our growing team in   Fenton, MI!         Provides support to Commercial Lines Department by assisting with duties necessary to service commercial lines new and existing clients. The P&C Assistant will order Motor Vehicle Reports and process Image Right documents as well as handle daily preparation of Certificates of Insurance, Evidence of Insurance and Auto ID documents for all Commercial Lines clients.     How You Will Contribute :     Prepares and delivers Certificates of Insurance, Evidence of Insurance and Auto ID documents for all Commercial Lines clients. Handles daily servicing of accounts including processing endorsements, audits, and policy checking. Performs renewal procedures...
Brown & Brown Fenton, MI, USA Full Time
AAA - Auto Club Group (ACG)
11/15/2025  
Licensed Customer Service Representative - Flint, MI
It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales...
AAA - Auto Club Group (ACG) Flint, MI, USA Full Time
EMC Insurance
09/30/2025  
Underwriting Director Featured
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.    **Position is eligible for candidates who reside in or around the greater Lansing area** Essential Functions: Leads and directs the branch underwriting process. Enforces guidelines and procedures established by Corporate Office Underwriting.  Develops and enforces underwriting guidelines and procedures specific to their branch territory.  Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes.   Sets and implements strategies to address challenges to profit and communicates strategies throughout the underwriting department.  Answers questions, shares...
EMC Insurance Lansing, MI, USA Full Time
Auto-Owners Insurance
09/24/2025  
Insurance Agent - Personal Lines Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work policyholders, and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments and...
Auto-Owners Insurance Lansing, MI, USA Full Time
Auto-Owners Insurance
09/24/2025  
Insurance Agent - Commercial Lines Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work with policyholders and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments...
Auto-Owners Insurance Lansing, MI, USA Full Time
AF Group
12/04/2025  
Compliance Analyst
SUMMARY:     This position will be involved with supporting enterprise compliance goals through research and analysis of r egulatory claims and/or policy compliance items, assisting with the establishment and implementation of enterprise best practices, involvement with claims and product filings, and internal systems support.  This position will also assist with development of enterprise compliance procedures and training and participate in compliance audits to ensure consistent application of compliance-driven processes throughout the enterprise.    RESPONSIBILITIES/TASKS: Analyzes, researches and reports on regulatory claims and/or policy compliance trends, issues, laws, rules, regulations and assists with the establishment and implementation of best practices. Keeps abreast of compliance best practices and procedures for all applicable states and lines of business. Assists with the development and implementation of reference materials, training...
AF Group Lansing, MI, USA Full Time
AF Group
12/02/2025  
Supervisor, Assigned Risk
SUMMARY:     Effectively supervise the day-to-day work and team performance for the Assigned Risk operational team to ensure that the goals and standards of the department are being met.  Provide operational consistency and integrity to Policy and Claims. Serve as a technical expert with regard to department operations. RESPONSIBILITIES/TASKS: Directly supervise the Assigned Risk operational team. Plan, direct, supervise and evaluate the day-to-day operations and workflow of production, policy and claims support, and customer service internal and external.  Ensure that team meetings are routinely scheduled to discuss performance results and operational issues. Responsible for staying current on changes in workers’ compensation statutes and procedures. Responsible for developing and implementing policies, practices and procedures. Serve as department resource for customer inquiries, brands, enterprise, and vendors. Ensure quality communication and...
AF Group Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
11/26/2025  
Casualty Claims Specialist
OBJECTIVE Casualty Claims Specialist Objective To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the company’s contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business. RESPONSIBILITIES Casualty Claims Specialist Responsibilities Investigate, control and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered.   Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
11/24/2025  
AMD Claims Representative
OBJECTIVE AMD Claims Representative Objective To provide an efficient settlement of automobile physical damage losses while providing a WOW! customer experience. RESPONSIBILITIES AMD Claims Representative Responsibilities Complete appraisals and evaluate damage on vehicles.   Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business. Maintain general knowledge of automobile repairs, procedures and accepted repair practices.   Stay informed of the latest changes and updates in automobile repairs and technology.   Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process. Work with customers to agree upon a fair and equitable settlement on total loss claims using market...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
11/24/2025  
Associate Property Claims Representative
OBJECTIVE Associate Property Claims Representative Objective To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company. RESPONSIBILITIES Associate Property Claims Representative Responsibilities Investigate, evaluate and control property and casualty claims under close supervision. Acquire working knowledge of general procedures and good claim practices. Acquire basic working knowledge of various types of buildings, construction, and...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
AAA - Auto Club Group (ACG)
11/20/2025  
Lansing, Michigan Field Property Claim Specialist
It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.  Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete complex coverage analysis. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an...
AAA - Auto Club Group (ACG) Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
10/27/2025  
Associate Life and Annuity Marketing Specialist
OBJECTIVE Associate Life and Annuity Marketing Specialist Objective To serve as the subject matter expert for prior and current life and annuity products and maintain an understanding of tax law and implications on Farm Bureau life and annuity products; to properly advise agents and staff on suitable and non-suitable life sales. To demonstrate in-depth knowledge of the life illustrations and application systems through testing, sales support, and tier 2/3 technical support. To be responsible for the quality of software and systems that are developed both internally and by third party vendors. To participate in corporate initiatives the marketing life and annuity subject matter expert; including testing and test coordination, procedures and training. RESPONSIBILITIES Associate Life and Annuity Marketing Specialist Responsibilities Participate as a Marketing Division representative on key corporate life insurance and annuity...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
10/21/2025  
Agency - Agricultural Insurance Intern
OBJECTIVE Are you looking for a challenging and rewarding paid rotational internship opportunity with one of Michigan’s top ranked workplaces?  Michigan Farm Bureau Family of Companies is seeking motivated students to join our team!     During this fourteen-week rotational internship program, you will have the opportunity to learn more about Claims, Agency, Marketing, the Public Policy and Commodity Division of Michigan Farm Bureau and Underwriting while receiving a realistic job preview of each area. As an intern, you will receive training and support from managers of each division mentioned above and will have the opportunity to work on various projects. You will also be required to complete a Capstone Presentation detailing your experience at the end of the summer to Michigan Farm Bureau Family of Companies leadership team.   Agency Intern is a part of the Agricultural Insurance Internship. The Agricultural Insurance Internship is a partnership between...
Michigan Farm Bureau Family of Companies Lansing, MI, USA
Michigan Farm Bureau Family of Companies
10/16/2025  
Commercial Service Center Representative
OBJECTIVE Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. RESPONSIBILITIES Commercial Service Center Representative...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
Michigan Farm Bureau Family of Companies
09/26/2025  
Communications and Marketing - Agricultural Insurance Intern
OBJECTIVE Are you looking for a challenging and rewarding paid rotational internship opportunity with one of Michigan’s top ranked workplaces?  Michigan Farm Bureau Family of Companies is seeking motivated students to join our team!     During this fourteen-week rotational internship program, you will have the opportunity to learn more about Claims, Agency, Marketing, the Public Policy and Commodity Division of Michigan Farm Bureau and Underwriting while receiving a realistic job preview of each area. As an intern, you will receive training and support from managers of each division mentioned above and will have the opportunity to work on various projects. You will also be required to complete a Capstone Presentation detailing your experience at the end of the summer to Michigan Farm Bureau Family of Companies leadership team.   For the Communications and Marketing Intern, you will assist the Marketing department with various communications work including,...
Michigan Farm Bureau Family of Companies Lansing, MI, USA
Michigan Farm Bureau Family of Companies
09/26/2025  
Underwriting - Agricultural Insurance Intern
OBJECTIVE Are you looking for a challenging and rewarding paid internship where you can use your knowledge of agriculture, along with learning how the industry of insurance plays a crucial role on how Michigan Farmers conduct business? Farm Bureau Insurance of Michigan is seeking a motivated individual to join the Farm and Agribusiness Underwriting team!   During this fourteen-week internship program, you will be spending most of your time with the Farm and Agribusiness Underwriting department. The selected individual will be spending time with both our field and in office underwriter. The intern will have the opportunity to see many different kinds and sizes of farms, along with how insurance underwriting is done. The intern will learn what insurance underwriting is, and how it plays a pivotal role in how Michigan farmers manage their farm operation. The intern will also spend some time with our Risk Management Services Team to learn how loss control benefits...
Michigan Farm Bureau Family of Companies Lansing, MI, USA

 

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