53 customer service jobs found in Troy, MI

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and...

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have more than $825 million in Direct Written Premiums and $1.08 billion in surplus. Amerisure is recruiting for an Agency Service Representative/ Commercial Customer Service Rater to join our team.  This role can sit remote from most locations in the U.S. Position Summary: Supports FMU/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state...

Job Description Job Title: Personal Lines Customer Service Representative Location: Commerce Township, MI Job Summary: Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 500 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry. We are currently looking to add our team with an exciting opportunity as an Entry Level  Personal Lines Customer Service Associate with one of our agency partners. This position will be responsible for providing prompt, accurate, and courteous support to clients and coworkers. Essential Duties and Responsibilities: Data Entry in the agency management system Receive, review and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a seasonal position located in the Allen Park Branch Office. Position Description Primary Duties and Responsibilities (details of the basic job functions): Provides a variety of services and support to members, customers and staff in assigned branch or department on a short-term basis.   Responsibilities will vary based on the area and support needed, to include clerical and administrative duties, as assigned.   Participates in a team environment to provide high-quality service and support to members and staff. Summer temporary employees will be earn an hourly wage between $15.00 - $18.00 per hour Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications):...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:  Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title:                                Call Center Associate FLSA Status:                         Non-Exempt Department:                          Lender Solutions Reports to:                             Call Center Manager Location:                                Proctor – 166 ADP B&B Job Code:            ADMI B&B Job Code Dept.:           PRGMSPCL Prepared by/date:                 Amber Bishop/ 7.18.18 Summary: The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.  Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution. Essential Duties and Functions: include...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: Quality Assurance Associate FLSA Status: Non-Exempt Department: Quality Control Reports to: Quality Supervisor and/or Manager SUMMARY: Responsible for performing quality reviews to assure that staff is updating insurance information accurately and taking calls according to the client’s specifications for one of the following areas: Data Entry, Loss Drafts, PMI and Call Center. Key elements are reviewed from the document image and compared to the update performed in IIM, Loss Drafts module, EasyTrack and the client(s) servicing system. Essential Duties and Functions include the following:  Must have a clear understanding of all processes and various servicing platforms.  Must understand the clients business rules.  Understanding of insurance documents and the lender placed process.  Understanding of the Loss...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary: The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module.  This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.  Essential Duties and Functions: include the following.  Other duties may be assigned. Accept incoming phone calls Make outbound phone calls to follow up on claims Monitor and respond to incoming emails Monitor and respond to incoming voicemails Understand and apply business rule requirements Understand and apply investor requirements Document claim activity in the loss draft module Order inspections for claims Request disbursements for ongoing claims Competencies: Planning/organizing—the individual...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary: The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.  Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution. Essential Duties and Functions: include the following.  Other duties may be assigned. Administer and resolve all customers’ inquiries Provide response to all incoming telephone queries received from customers in timely and professional manner Excellent organization skills with the ability to work as a team and independently Ability to multi-task between various software programs Provide first call resolution Problem solving and problem resolutions skills Handle questions...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary: The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.  Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution. Essential Duties and Functions: include the following.  Other duties may be assigned. Administer and resolve all customers’ inquiries Provide response to all incoming telephone queries received from customers in timely and professional manner Excellent organization skills with the ability to work as a team and independently Ability to multi-task between various software programs Provide first call resolution Problem solving and problem resolutions skills Handle questions...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. POSITION SUMMARY: Performs administrative duties associated with insurance claim processing for the Loss Draft Department. Essential Duties and Functions: include the following.  Other duties may be assigned. Perform data entry into the loss draft module Use of insurance tracking and servicing databases to confirm loan and claim details Make outbound calls to verify claim details and perform procurement attempts Hold drawer check research Ad-hoc document indexing Assist with special projects as needed Monitor and respond to incoming emails Knowledge of multiple clients’ requirements and expectations including business rules and investor requirements Competencies: Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Interpersonal skills—the individual maintains...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Position Description Senior Claims Specialist (Casualty/BI) – The Auto Club Group What you will do: (Primary Duties & Responsibilities) AAA The Auto Club Group is seeking a prospective  Claim Specialist  who can work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. In this position, you will have the opportunity to: Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.  Complete complex coverage analysis. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   PIP Claims Specialist – The Auto Club Group What you will do: (Primary Duties & Responsibilities) AAA The Auto Club Group is seeking a prospective Claim Specialist who can work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. In this position, you will have the opportunity to: Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.  Complete complex coverage analysis. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the claim to further and in...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Homeowner Claim Rep I – The Auto Club Group What you will do: (Primary Duties & Responsibilities) The Auto Club Group - Meemic is seeking prospective Claim Representative I who can handle basic, entry-level claims under close supervision and with a lower-level of claim-handling authority. In this position, you will have the opportunity to: Review assigned claims Contact the insured and other affected parties, Set expectations for the remainder of the claim, and initiating documentation in the claim handling system.  Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, Create additional sub-claims if...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Michigan PIP Litigation Specialist – The Auto Club Group What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking prospective  Senior   Claim Specialists  who can work under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.  In this position, you will have the opportunity to: Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.   Complete coverage analysis on the most complex claims. Ensure all possible policyholder benefits are identified.  Create additional sub-claims if needed.  Complete an investigation of...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Michigan Casualty BI Specialist – The Auto Club Group What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking prospective Casualty BI Specialists  who can work under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.  In this position, you will have the opportunity to: Review assigned claims. Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.  Complete complex coverage analysis. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Field Homeowner Claim Specialist What you will do: The Auto Club Group is seeking prospective  Field Homeowner Claim Specialist  who can work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or by virtual adjustment, resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.   In this position, you will have the opportunity to: Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.   Complete...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Field Homeowner Claim Representative II What you will do: The Auto Club Group is seeking prospective  Field Homeowner Claim Representative II  who can work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or by virtual adjustment, resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims. In this position, you will have the opportunity to: Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system....