7 customer service representative ii jobs found in Baltimore, MD

We’re thrilled that you are interested in joining us here at the Amynta Group! Must have the ability to be a quick learner and multitask well. Must be organized and detail oriented. Must have least 2 years of customer service and call center experience. Need to type 50 words per minute and be proficient with Microsoft excel and word. Must be flexible. Must be able to process at least 350 title docs per day and make decisions based on acceptable policies and procedures. Need to able to note accounts, fill out DMV forms, processed Fedex and perform website look ups correctly. Must be able to processed at least 100 calls per day. Need to learn DMV procedures and policies for all 50 states The Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to...

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY The Customer Service Representative III must be proficient is all aspects of the job functions of a CSR I and II. This position requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Process Correction and Non-Receipt queues to obtain valid titles for the client. Handle incoming call volumes Process reporting for client needs. Handle complex and escalated account issues Notify supervisor of exception issues. Assist others as necessary. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) HS Diploma or General Education Degree (GED) 2 years call center experience 1-2 years experience DMV knowledge preferred. Some college (preferred) Minimal supervision Introductory knowledge of subject...

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY The Title Service Representative II is a production-based position and responsible for the following: Relocation: Processes customer service requests and relocation requests. Responsible for handling calls from DMVS, dealers, and customers Death claims: Responsible for handling incoming calls from customers, DMVs, or the agents of the client. Responsibilities: Process vehicle title relocation requests, including verifying documentation and ensuring compliance with applicable laws and regulations. Review, analyze, and prepare necessary paperwork for vehicle title transfers, including bills of sale, release of lien documents, and identification verification. Communicate effectively with customers, dealerships, and government entities to gather required information and clarify the title transfer process. Maintain accurate records of all title transactions and updates within the...

The Account Manager I is a first-level account management position is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a hybrid position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide consultative customer services for one or more new or established accounts Introduce new services independently or with assistance as needed Handle local or regional accounts Manage case management accounts with revenue in one region with a combined revenue for all accounts of over $3m. Revenue growth with existing accounts Accounts Receivable - Responsible for all aspects of collections in conjunction with the...

This is an exciting time to join NJM Insurance Group as we continue to expand into new markets! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of commercial, worker’s compensation, automobile and homeowners insurance. Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation. NJM is expanding in the Middle Market Commercial Package Marketplace and we are seeking a Multi-Line P&C Middle Market Field Underwriter (this has the flexibility to be filled at Level II or Senior). This is a fully remote position to join our growing team in Maryland. Job Responsibilities: Assignment of a local territory to help develop Commercial Multi-Line new business opportunities along with Auto, Workers Compensation, and...

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role is a field claims role supporting contents claims. This role will primarily serve the state of Maryland, with possible travel requirements outside of the state as needed. Qualifications: ·         1-3 years of insurance field/property claims handling or adjusting experience ·         Solid experience with Xactimate ·         Content Inventory, Pricing and Repair/Mitigation experience ·         Strong customer service competency ·         Strong written & verbal communication...

The Vocational Case Manager provides vocational rehabilitation services and medical case management to physically disabled individuals through coordination with client, referral source, physician, employer, attorney and others with the ultimate goal being the client’s timely return to gainful employment. The Vocational Case Manager interviews and evaluates the client to determine the degree of disability, eligibility and feasibility of vocational rehabilitation services. This position determines suitable job goals consistent with the clients’ interests, aptitudes and physical limitations; supporting the goals of the Case Management department, and of CorVel.   ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Schedule and carry out appointments with client, family, adjuster, medical providers, employer, attorney, vendors as necessary Communicate via telephone Complete forms according to industry requirements Prepare organized reports within a specified timeframe Document...