11 customer service representative ii jobs found in Baltimore, MD

We’re thrilled that you are interested in joining us here at the Amynta Group! ESSENTIAL DUTIES Receive requests to produce documentation for paid off accounts. Receive incoming calls from client representatives and customers, respond promptly and professionally. ​Use internal systems to receive and update various client requests. Respond and process a high volume of phone calls received from and made to dealers, DMVs, customers and the Client for outstanding title concerns. Must be able to understand the policies and procedures of both DMV and the Client, fill out forms and have the ability to navigate through the various websites to obtain the necessary information to process the Client's accounts. MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable...

We’re thrilled that you are interested in joining us here at the Amynta Group! Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to maintain various client requirements and act accordingly for multiple clients at one time Complete various title transactions within the full title manageent scope (releases, pulls, corrections,...

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company’s programs ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Handles our customers’ first report of claims Maintains a continual working knowledge of our client’s products, services and promotions. Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to and...

We’re thrilled that you are interested in joining us here at the Amynta Group! Possesses intense knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc. Handles account issues/research, lead, trainer, analyst ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Ability to handle all job duties and responsibilities of CSR I and CSR II Document procedures and assist managers with reporting and activity in various areas of title Research and resolve difficult account and title issues within the full title management scope (releases, pulls, corrections, duplicates, etc.) Sales, Simply ELT client boarding and state ELT enrollments Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing Identify and provide solutions for system or process issues and suggest improvements and eliminate errors Identify trends in...

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY Proficient in all job functions of CSR I and II. Responsible for researching and resolving advanced exception issues, training of staff, assigning work, and assisting team supervisor. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Handle incoming call volumes.  Process correction and non-receipt queues to obtain valid titles for client. Assist with training as required. Suggest improvements to enhance effectiveness and/or reduce expense. Work advanced exception accounts, taking appropriate action to resolve, and escalating to client or management as appropriate.     For smaller scale clients: Onboarding clients, assisting with sales, state enrollments.    Identify system problems and communicate to team and management, and escalate as appropriate.   Assist other areas as required. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) High school diploma...

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY The Title Service Representative II is a production based position and responsible for the following: Repossessions: Processes customer service requests and repo requests. Responsible for handling calls from DMVS, dealers, and auctions. CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client.Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents. Review title documents to determine if a correction is warranted and process necessary correction. Release leased or retail title documents per state and client guidelines. Contacting clients by phone or e-mail. Receiving incoming calls from clients, dealers and customers and respond as necessary. Review queues, determine and pursue effective follow-up steps to ensure receipt...

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: SUMMARY:   Under direct supervision, the Telephonic Intake Representative is responsible for handling inbound calls from employees, employers and leave management vendor reporting a disability claim.  ESSENTIAL DUTIES AND RESPONSIBILITIES: Promptly takes inbound calls from employees, employers and Leave Management vendor including new claim Intake scripts...

Overview This Adjuster II position reports into either Tampa FL or Nashville TN with the potential to work remote full time.  You will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file, and to properly set expense and indemnity reserves.  Protection of our Insured’s and the Company’s financial exposures are critical. Essential Job Functions Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the...