24 inbound customer service representatives jobs found

Inbound Customer Service Representatives In this position, candidates will be responsible for providing frontline support for members. Inquiries could include questions about current insurance coverage, previous insurance coverage, doctors in their programs, co-pays, and claims questions. Roles on our contact center are FAST paced and we need dynamic, talented, multi-taskers who can help us continue to provide top level service. This is a fast-paced environment, navigating multiple systems and multitasking while taking 30-40 inbound calls per day from members and potential members Verifying proper completion of enrollment and change documentation. High attention to detail Identifying and resolving both regular and non-routine problems or escalate to more proficient team members Adhering to attendance, professional conduct and member confidentiality policies and guidelines Accepting and implementing coaching and feedback to achieve individual and team performance goals...

Gainwell Technologies LLC Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid.  Additionally, providing updates to members on Benefit Plan Choice Selection.  Answering the customer inquiries to ensure processing is in accordance to billing procedures.  Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns.   Responsible for follow up and call resolution including call backs and closing call references.  Excellent verbal communication skills required.  Previous medical or medical billing experience is a plus, but not necessary. Your role in our mission Answer inbound calls from the Rhode Island Medicaid provider and member network.  Providing excellent oral communications with quality customer service.  Follow through on responding and...

About the Company About the Job The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. Globe Life Inc. is looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful...

About the Company About the Job The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. Globe Life Inc. is looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful...

Gainwell Technologies LLC Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid.  Additionally, providing updates to members on Benefit Plan Choice Selection.  Answering the customer inquiries to ensure processing is in accordance to billing procedures.  Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns.   Responsible for follow up and call resolution including call backs and closing call references.  Excellent verbal communication skills required.  Previous medical or medical billing experience is a plus, but not necessary. Your role in our mission Answer inbound calls from the Rhode Island Medicaid provider and member network.  Providing excellent oral communications with quality customer service.  Follow through on responding and...

Gainwell Technologies LLC Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid.  Additionally, providing updates to members on Benefit Plan Choice Selection.  Answering the customer inquiries to ensure processing is in accordance to billing procedures.  Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns.   Responsible for follow up and call resolution including call backs and closing call references.  Excellent verbal communication skills required.  Previous medical or medical billing experience is a plus, but not necessary. Your role in our mission Answer inbound calls from the Rhode Island Medicaid provider and member network.  Providing excellent oral communications with quality customer service.  Follow through on responding and...

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined. American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams. Job ID:  R29383 Direct Sales Representative (Remote) (Open) Compensation may vary based on the job level and your geographic work location. Compensation Minimum:$23.00/hour Compensation Maximum:$31.51/hour Summary: The...

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined. American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams. Job ID:  R29384 R28894 Direct Sales Representative Bilingual/Spanish (Remote) (Open) Compensation may vary based on the job level and your geographic work location. Compensation Minimum:$23.00/hour Compensation...

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking a Bilingual Customer Service Representative - Licensed 4-40 / 2-20. Earn a salary at this full-time direct hire position. Work Monday through Friday, 8:30 AM to 5:00 PM. Job Description: Answer inbound calls and respond to inquiries regarding insurance products, services and company policies Make quotes, explain policies and sell property and casualty insurance Provide customer support and reinforcement of client relationships Respond to inquiries, answer questions and provide claim status information Accurate data entry of phone call interactions and the actions taken Other duties as assigned Job Requirements: Requirements: Florida 4-40 License or Florida 2-20 License Must be Bilingual: English / Spanish Previous customer service experience, preferably in the insurance industry Excellent...

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus...

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus...

At Vantage Health Plan, we specialize in taking care of people: our members, our patients, and our employees. We offer competitive salaries and great benefits! Benefits include: Health, Dental, Life, Accidental Death and Dismemberment, Long Term Disability, Paid Time Off, and 401(k). Vantage is currently looking for a Provider Services Call Center Assistant to work at our downtown Monroe location from 8:00AM – 5:00PM, Monday through Friday. Job Summary: The Provider Services Call Center Assistant is responsible for providing excellent telephonic service and support to Vantage providers in a timely, professional, and courteous manner. Essential Duties & Responsibilities: • Provide telephonic service and support as it relates to the Vantage provider network • Answer inbound calls by the 2nd ring unless on another call • Ensure providers are not placed on hold for longer than 2 minutes • Document specifics of each call in the call tracking module •...

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking a Customer Service Representative - Claims in Boca Raton, FL. Earn an hourly rate at this full-time, temporary position. Job Description: Assist the claims customer service call center by handling inbound calls and responding to inquiries regarding claims Answers calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims Responds to inquiries, answers questions, and provides claim status information Updates claim notes documenting phone calls and action taken Transfers callers to appropriate persons Respond to emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims Other duties and administrative projects as assigned Job Requirements: Requirements: High School Diploma or Equivalent (GED)...

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.   NTT DATA Services currently seeks a Senior Credentialing CSR  to join our team working remote, from home. Job Description The Dental Credentialing Department ensures that company’s dental provider network consists of providers that meet all regulatory and risk management criteria to minimize liability to the company and to maximize safety for members. The Credentialing Representative reviews the Provider applicant's education, training, clinical privileges, experience, licensure, accreditation, certifications, professional liability insurance,...

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus...

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus...

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking a Bilingual Customer Service Representative - Licensed 4-40 / 2-20. Earn a salary at this full-time direct hire position. Work Monday through Friday, 8:30 AM to 5:00 PM. Job Description: Answer inbound calls and respond to inquiries regarding insurance products, services and company policies Make quotes, explain policies and sell property and casualty insurance Provide customer support and reinforcement of client relationships Respond to inquiries, answer questions and provide claim status information Accurate data entry of phone call interactions and the actions taken Other duties as assigned Job Requirements: Requirements: Florida 4-40 License or Florida 2-20 License Must be Bilingual: English / Spanish Previous customer service experience, preferably in the insurance industry Excellent...

At Vantage Health Plan, we specialize in taking care of people: our members, our patients, and our employees. We offer competitive salaries and great benefits! Benefits include: Health, Dental, Life, Accidental Death and Dismemberment, Long Term Disability, Paid Time Off, and 401(k). Vantage is currently looking for a Provider Services Call Center Assistant to work at our downtown Monroe location from 8:00AM – 5:00PM, Monday through Friday. Job Summary: The Provider Services Call Center Assistant is responsible for providing excellent telephonic service and support to Vantage providers in a timely, professional, and courteous manner. Essential Duties & Responsibilities: • Provide telephonic service and support as it relates to the Vantage provider network • Answer inbound calls by the 2nd ring unless on another call • Ensure providers are not placed on hold for longer than 2 minutes • Document specifics of each call in the call tracking module •...

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking a Customer Service Representative - Claims in Boca Raton, FL. Earn an hourly rate at this full-time, temporary position. Job Description: Assist the claims customer service call center by handling inbound calls and responding to inquiries regarding claims Answers calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims Responds to inquiries, answers questions, and provides claim status information Updates claim notes documenting phone calls and action taken Transfers callers to appropriate persons Respond to emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims Other duties and administrative projects as assigned Job Requirements: Requirements: High School Diploma or Equivalent (GED)...

Insurance Verification Specialist The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus...