2 knowledge center representative i jobs found in Charlotte, NC

The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Utilizing proprietary systems and training knowledge, this role delivers high quality inbound and outbound customer service with a focus on accuracy, professionalism, and first call resolution.   This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Delivers friendly, efficient customer service in a high-volume environment Accurately captures and enters data into CareMC and other internal systems Demonstrates active listening and communicates clearly to confirm understanding Promotes future use of self-help tools when applicable Maintains consistent attendance and meets quality and productivity standards Additional duties as assigned   KNOWLEDGE & SKILLS: Effective verbal and written communication with...

Job Description: Job Description: Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Infrastructure Architect II to join our PL Technology Shared Services team. This person should be onsite in our Charlotte, NC or Newport Beach, CA location. As a Senior Infrastructure Architect II, you’ll play a key role in Pacific Life’s growth and long-term success by defining and shaping the global PL infrastructure architecture, and bringing together the expertise of Application / Tech Owners, I&O, and Network in designing and provisioning scalable infrastructure. This includes the development and maintenance of infrastructure standards, NFRs, Blueprints, and Reference Architectures. You will fill a new role that sits in the PL Technology department. Your colleagues will include enterprise architects, engineers, and system...