03/18/2023
As a member of the Customer Service Center Premium Operations Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities: Attain a level of performance of at least 98.5% quality processing of loss sensitive adjustments. Handle multiple tasks simultaneously with a focus on continuously attaining team and CSC service levels Identify and process all tasks within corporate guidelines Maintain compliance with various bureaus by utilizing internal and external vendor websites and automated systems, and process the following according to published deadlines: ICR's, Test Audits, Monitor NCCI and independent state websites, extract and log reports for team processing Identify process improvements and relay to supervisor for discussion Research and resolve issues Perform a variety of support...
PMA Companies
Allentown, PA, USA