09/08/2024
Head of Tech Service Management
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- The Head of Tech Service Management is responsible for overseeing and managing the technology services within the organization. This role involves leading a team of IT professionals to provide exceptional technical support and customer service to employees and stakeholders. The Head of Tech Service Management is responsible for ensuring the smooth operation of the IT p ractices , incident resolution, service request fulfillment, and continuous improvement of IT support processes. Key Accountabilities/Deliverables: Team Leadership and Management: Lead, manage, and mentor a team of IT support professionals, ensuring high performance, motivation, and professional development. Set clear goals, objectives, and performance expectations for the service desk team members. Foster a positive and collaborative work environment, promoting teamwork and knowledge sharing. IT Service Management Practices: Oversee the service quality of all services,...
Core Specialty
Cincinnati, OH, USA
Full Time