01/16/2025
At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. Job Summary As an experienced leader of contact center workforce management (WFM), you will guide all areas of WFM best practices using your subject matter expertise, data and analytics, and relationship building to best support the well-being of our team as well as organizational goals and objectives. Manage a team who utilizes workforce management tools (IEX, NICE Workforce Optimization, CXone WFM, etc.) to forecast call/digital volumes and schedule contact center resources to ensure service levels are met through...
The Standard
Portland, OR, USA
Full Time