01/18/2023
This is a remote position. The ideal candidate will be located and support the Los Angeles, CA area. Job Summary: Responsible for training, mentoring, controlling quality and providing technical assistance on material damage for field staff, Independent Appraisal vendors and Direct Repair Partners. Ensure customer needs are satisfied while driving cost saving behaviors that center on accurate repair procedures to return damaged vehicles back to pre-accident condition. This job will require travel, but is primarily responsible for Los Angeles County. Key Responsibilities: Evaluate performance and skill level of field claim representative and/or DRP shops; identify training opportunities Conduct ride alongs and re-inspections with field claim representatives and/or DRP shops Serve as mentor and subject matter expert for field representatives, claim representatives, DRP representatives and managers on Material Damage issues; provide direction and advice to resolve...
National General Insurance
Los Angeles, CA, USA