19 quality analyst jobs found in Lansing, MI

OBJECTIVE Design, deliver, and continuously enhance comprehensive training programs that build advanced knowledge, technical expertise, and service-focused communication skills among P/C Customer Service team members. Leverage deep understanding of complex billing systems, insurance workflows, and business processes to ensure team members are proficient and can confidently navigate inquiries and provide an exceptional and accurate customer experience aligned with the department’s vision. Collaborate with analysts to translate system changes and business initiatives into effective, practical learning solutions that support operational readiness and service excellence. RESPONSIBILITIES Design, deliver, and continuously enhance comprehensive training programs that equip team members with advanced technical, procedural, and customer service competencies required to meet departmental performance standards and strategic goals.   Provide...

OBJECTIVE Manage a diverse portfolio of member benefit programs to maximize member value and satisfaction. Oversee vendor partnerships, ensure contract compliance, and evaluate program performance using data, surveys, and industry insights. Identify and pursue opportunities for enhancement or expansion, offering strategic recommendations to inform decision-making. Support training and marketing initiatives to drive awareness and utilization, ensuring all offerings align with organizational goals and deliver measurable impact. RESPONSIBILITIES Manage and maintain a portfolio of member benefit programs and serve as the primary liaison with external vendors and partners offering discounts or services to members. Monitor vendor contracts and agreements to ensure compliance, renewal timelines, and quality of member experience. Evaluate the performance and usage of member savings programs using data, surveys, and analytics. Prepare...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Middle Market team is currently seeking a Zonal Underwriting Officer for our Central Zone.  This position reports directly to the Chief Underwriting Officer for Middle Market.   This is a Hybrid full-time exempt role.   Position Overview In this critical individual contributor role, you will formally guide, mentor, and coach underwriters in both technical and professional skills. You will support the Field Underwriting leadership team to execute regional business plans, business unit strategies, and corporate initiatives. Your focus areas will be portfolio management, assisting new business growth, developing talent, and maintaining underwriting quality. You will ensure underwriting...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a Medical Manager to join our growing team in Illinois, Michigan or Massachusetts. This position may be remote and is a full time/exempt role.   Position Overview:   Responsible for daily oversight and management of unit of nurses with potential multi-line responsibilities.  Build and maintain a highly engaged workforce to achieve the key business strategies and results of the organization through effective front line claims management. Ensure that the unit is providing adjusters, providers and/or attorneys with the appropriate level of expert clinical support through case management, medical analysis using...

Position Title Territory Operations Leader - Michigan   Location Michigan Center, MI 49254   Job Summary A Branch Banking Operations Territory Leader is a subject matter expert in branch policies and procedures. The Territory Leader will be responsible for leading and managing a team of professionals providing guidance, coaching, education and fostering a positive work environment and culture of inclusion. They will develop and implement plans to optimize territory operational performance, including process improvement initiatives and cost reduction strategies. Oversee operational activity in the Territory by driving, supporting and achieving operational targets   Job Responsibilities: JOB RESPONSIBILITIES Coaching, Training and Mentoring - Train and develop Market Operations Leaders.  Lead and participate in various meetings and conference calls with territory, market and branch leadership to ensure team is current on all procedural changes and continuing...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $2,500 Sign-On Bonus Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment. Join America’s most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure · UNLIMITED LEADS, at no cost · Elevated tiered commissions for the first 12 months · Annual Base Pay $26,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages:  · Medical, dental and vision benefits  · 401k Match  · Paid parental leave and adoption assistance   · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays  · Paid volunteer day annually  · Tuition...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.  Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.  Perform retention calls, process applications, renewals, amendments, resolve customer...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   $2,500 Sign-On Bonus Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment. Join America’s most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure · UNLIMITED LEADS, at no cost · Elevated tiered commissions for the first 12 months · Annual Base Pay $26,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages:  · Medical, dental and vision benefits  · 401k Match  · Paid parental leave and adoption assistance   · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays  · Paid volunteer day annually  · Tuition...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Producer to join our growing team in Detroit, MI! The Employee Benefits Producer is responsible for driving the sale of new and renewal business while serving as a trusted source of insurance expertise for clients. This role supports the growth and profitability of the department by developing strong relationships, identifying client needs, and delivering tailored benefits solutions. The Producer will collaborate closely with teammates and Sales Leadership to ensure the highest level of service and to meet both departmental and organizational goals. How You Will Contribute: Assist the Profit Center Leader and Sales Leader in developing marketing strategies to accomplish and support business planning objectives Prospect for new accounts to meet or exceed marketing plan via...