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quality analyst

2471 quality analyst jobs found

10/23/2025  
Quality Analyst – Corporate Customer Focus Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication...
Auto-Owners Insurance Lansing, MI, USA Full Time
09/24/2025  
Quality Analyst - Life Business Modernization Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication...
Auto-Owners Insurance Lansing, MI, USA Full Time
09/24/2025  
Business/Quality Analyst Internship -- Summer 2026 Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our team for summer internships for Business and Quality Analysts. This internship is in-person, 5 days per week and located in Lansing, MI. The positions require, but are not limited to, the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work...
Auto-Owners Insurance Lansing, MI, USA Part Time
09/22/2025  
Quality Analyst - Marketing and Sales Projects Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication skills...
Auto-Owners Insurance Lansing, MI, USA Full Time
07/11/2025  
Entry Level Quality Analyst Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor’s degree or equivalent experience Above average communication...
Auto-Owners Insurance Lansing, MI, USA Full Time
09/08/2025  
UW Quality Analyst/Consultant
Consultant Quality - QU08AE UW Quality Analyst GB - QU08IE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.           The Quality Management team provides governance and oversight validating adherence to pricing protocols, underwriting standards, documentation protocols and guidelines across all of Employment Benefits operating segments (National, Large Group, Priority and Specialty Accounts). The Underwriting Quality Analyst is expected to build relationships and collaborate with cross functional business customers, at various levels of the organization, to successfully drive Quality results and inform Risk Management. Responsibilities:    Execute quality reviews by reconstructing Employee Benefits underwriting...
The Hartford Hartford, CT, USA Full Time
10/29/2025  
Quality & Coaching Analyst - Park Avenue Securities
Park Avenue Securities is seeking a dedicated and diligent Quality & Coaching Analyst to join our dynamic Quality Assurance team. In this pivotal role, you will champion service excellence and help drive the ongoing development of our customer-facing team. As a Quality Analyst, you will ensure customer interactions meet standards, encouraging continuous improvement and collaboration. You are Driven to support, mentor, and inspire colleagues, with a genuine desire to enhance customer experiences. Able to understand and apply internal service standards and complex financial products and processes. Meticulous in your attention to detail, ensuring procedures are followed and information is accurate. Confident in navigating resources and solving problems independently and quickly. Skilled at building rapport and communicating feedback to team members and leaders, challenging the status quo, and contributing practical solutions. You will Quality...
Guardian Bethlehem, PA, USA Full Time
11/11/2025  
Quality Assurance Analyst
The Quality Assurance Analyst is responsible for conducting scheduled quality reviews to ensure process accuracy and efficiency. This role involves developing and refining quality review procedures, facilitating calibration meetings, and collaborating with Business Leaders to establish audit criteria and scoring metrics. The analyst will also document audit findings, maintain comprehensive records, and ensure business processes are consistently updated to reflect the latest procedures. Additionally, they will lead training initiatives, including onboarding for new hires, refresher sessions, and cross-training opportunities, while analyzing audit trends to drive continuous improvement. Minimum Qualifications: High School Diploma or equivalent. At least 5 years of relevant experience. Primary Job Functions: Prepares quality review schedules for monthly review and publishes quality review results. Communicates review results with Business Leaders. Evaluates...
Fortegra Jacksonville, FL, USA Full Time
11/08/2025  
Regulatory Reporting Quality Assurance Analyst
Description Summary: The Finance Data Governance Analyst will partner closely with key stakeholders including Internal Audit, Line of Business teams, Data Stewards, and Technology SMEs to drive data quality improvements within the Finance data ecosystem.  Analyzes business data and other data relationships to evaluate and report on the level of data quality.  Lead performer on data quality activities that support key compliance and regulatory processes. Perform data discovery, profiling and root cause analysis on data assets. Assist in developing recommendations and implement improvements to data quality controls and monitoring processes. Provide support to Finance data management team responsible for building out next generation data quality capabilities. Duties and Responsibilities: Collaborate with stakeholders to develop and implement data quality improvements in Finance data ecosystem Analyzes business...
Huntington Columbus, OH, USA Full Time
10/27/2025  
Software Quality Assurance Analyst III
Overview The Software Quality Assurance Analyst will develop and execute exploratory tests as well as automated tests in order to ensure product quality.  This Software Quality Assurance Analyst will have experience automating tests and creating, executing and analyzing performance tests. Will interact with his or her supervisor as needed, but many activities will require independent thought and decision making. Will also be responsible for delivering quality, well-tested software into Production and performing the following essential function. Responsibilities Review requirements specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan, and coordinate testing activities Design automation scripts Identify, record, document thoroughly and track bugs Perform thorough regression...
AmTrust Financial Cleveland, OH, USA Full Time
10/22/2025  
Quality & Insights Analyst
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...
Voya Financial Hamden, CT, USA Full Time
10/17/2025  
Workers' Compensation Quality and Compliance Analyst, Senior
Reporting to the Workers' Compensation (WC) Training and Quality Assurance Management Supervisor, the WC Quality Assurance/Compliance Analyst is responsible for ensuring adherence to state and federal regulations, identifying and minimizing risks, and adherence to company policies and procedures for multiple jurisdictions. This position requires partnering with various external customers and all levels of internal management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans . This position is Hybrid requiring 3 days in the office and 2 days remote. There is flexibility to be based in Hammonton, West Trenton, or Parsippany .   Essential Duties and Responsibilities: Assist with coordinating quality and compliance audits/reviews including pre-work such as audit program development and file selection, assuring the review process is proper and timely. Conduct WC Claim...
NJM Insurance Trenton, NJ, USA Full Time
10/16/2025  
Quality Assurance Analyst
OBJECTIVE Quality Assurance Analyst Objective To be responsible for the quality, technical feasibility, and reliability of software and systems that are utilized by internal and external customers. To provide quality assurance expertise and direction on the functionality and usability of software and systems. To work closely with business analysts, software developers, and customers to understand business requirements. To design, develop, test, execute, and maintain test strategies, plans, and cases. To understand and execute automated testing scripts. To execute defect management, providing feedback, reporting defects, and projecting timelines for completion. RESPONSIBILITIES Quality Assurance Analyst Responsibilities Participate in requirements gathering sessions, providing analysis and direction on testability from an assurance perspective, ensuring feasibility and quality releases. Review and comprehend requirements,...
Michigan Farm Bureau Family of Companies Lansing, MI, USA Full Time
10/14/2025  
Claims Quality Assurance Analyst
Job Type: Permanent Build a brilliant future with Hiscox   Please note that this position is hybrid and requires work in office a minimum of two (2) days per week. Position can be based in the following office locations: Atlanta, GA Chicago, IL Manhattan, NY Scottsdale, AZ West Hartford, CT We are a fun, innovative and growing Claims Quality Assurance team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. This role is a crucial component of delivering successful Quality, continuous improvement and helping to shape our Best Practices. The Role:    The Claims Quality Assurance Analyst completes regular quality reviews of claim files, checking against our regulatory and quality framework while driving improvements across the business. This role ensures that our high standards are consistently applied by the ongoing development, support and embedding of the quality...
Hiscox Atlanta, GA, USA Full Time
09/25/2025  
Quality Assurance Analyst
Summary Drive quality, uncover insights, and enhance every customer interaction. As a Quality Assurance Analyst, you’ll monitor calls and emails, analyze trends, and provide actionable recommendations that elevate service standards. You’ll track performance, prepare reports, and lead calibration sessions that keep teams aligned. With strong communication skills and a commitment to continuous growth, you’ll champion quality and help deliver exceptional customer experiences. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer...
Jewelers Mutual Neenah, WI, USA Full Time
08/05/2025  
Quality Assurance Analyst
Job Title: Quality Assurance Analyst – Call Center & Underwriting Support Department: Unified Underwriting Support Location: Oak Ridge, TN Office - Hybrid (as applicable) About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The Quality Assurance Analyst is responsible for defining, implementing, and maintaining rigorous quality standards across all...
Acrisure Oak Ridge, TN, USA
02/06/2025  
Senior Quality Assurance Analyst
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create,...
Great American Insurance Group Cincinnati, OH, USA Full Time
09/23/2025  
Marketing and Sales Projects Internship - Summer 2026 Featured
A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking motivated individuals to join our Marketing & Sales Projects Team as a Business or Quality Analyst Intern. The position requires, but is not limited to the following: Act as liaison between the business and technology teams Organize and lead meetings with business, technology, and quality assurance teams Work closely with the business subject matter experts in the definition, training, implementation, and support of business requirements Define requirements through interviews, workshops, surveys, and existing system documentation or procedures Develop business requirements and related business rules based on business decision(s) Work with software tools to gather and document requirements and rules...
Auto-Owners Insurance Lansing, MI, USA Part Time
08/19/2025  
Data Quality Manager - GenAI
Data Quality Manager - GenAI Be part of something groundbreaking   At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.   With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.   This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you.  Who we are...
AIG Atlanta, GA, USA Full Time
07/07/2025  
Software Quality Assurance Analyst
Company: NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere?  Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.   Software Quality Assurance Specialist Directs and participates in designing, creating, testing, and implementing automated testing to reduce risk and time to value for software products. Acts as a team lead for technical questions related to testing coverage and practices involving product interactions, complex work orders, and functionality of new features within software products. Champions testing and quality mindset within the team. This position will be with National Indemnity Company in Omaha, NE with a hybrid 50% in the office work environment.  This position is not eligible for employer visa...
National Indemnity Company Omaha, NE, USA Full Time