11/28/2023
Job Summary: The Team Lead I and II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews. Key Responsibilities: Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams Frequently conducts calibrations with vendors or staff Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies Oversees highly complex claims that include Public Adjuster involvement Oversees highly complex specialized claims (e.g., business...
National General
Winston-Salem, NC, USA
Full Time