280 senior assistant customer support jobs found

Gainwell Technologies LLC Summary As a Senior Assistant Customer Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Two or more years of customer service Knowledgeable about healthcare billing, preferably Medi-Cal Experience in providing verbal instructions to customers Experience working with and skilled in Microsoft products including Outlook, Word, Excel, and PowerPoint What we're looking for Recruit qualified providers to participate in the Small Provider Billing and Training program Instruct providers on how to successfully bill the Medi-Cal program Review and correct provider’s claim before...

Risk Placement Services, Inc. is one of the nation's largest specialty wholesale insurance brokerage firms. We work with top-rated carriers to design robust coverage for our clients. Our employees are fueled by a culture built around teamwork, creativity and responsiveness. Position Summary: As the Assistant Underwriter, you will work directly with the Account Managers, Account Executives, Producers, Brokers, Carriers and Professional Employers Organizations in servicing their underwriting and coverage related needs for their clients! Under direction of more senior underwriters, you will also provide administrative support to assigned book of business. Resolves customer service inquiries that require research and interactions with carriers or agents. Generally requires assistance when resolving more complex problems. Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. Responds to client questions and maintains...

What can go right when you can grow your career?   Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.   Zurich North America is currently looking for a Senior Software Engineer to join our Data & Analytics Engineering team, ideally...

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. Position Summary: The Account Manager is responsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts. Essential Duties and Responsibilities: Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients Leads appropriate resources to address the client's risk/capital management needs Secures existing business and drives the sale of additional services and coverage levels Cultivates relationships with the most senior buyer in the client organization as well...

This is a remote position. The ideal candidate will be located and support the Los Angeles, CA area. Job Summary: Responsible for training, mentoring, controlling quality and providing technical assistance on material damage for field staff, Independent Appraisal vendors and Direct Repair Partners. Ensure customer needs are satisfied while driving cost saving behaviors that center on accurate repair procedures to return damaged vehicles back to pre-accident condition. This job will require travel, but is primarily responsible for Los Angeles County. Key Responsibilities: Evaluate performance and skill level of field claim representative and/or DRP shops; identify training opportunities Conduct ride alongs and re-inspections with field claim representatives and/or DRP shops Serve as mentor and subject matter expert for field representatives, claim representatives, DRP representatives and managers on Material Damage issues; provide direction and advice to resolve...

Zurich’s Risk Engineering Property Northeast Team is seeking a Sr. Property Risk Engineer with large property highly protected risk (HPR) experience. This role includes both field and account engineering responsibilities. This is a work from home role, ideally positioned within the Delaware, Maryland/Virginia, or New Jersey area. This role includes a company car with expected travel at 20-30% travel.   This role will be filled at the Property Risk Engineer or Senior Property Risk Engineer level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.   Our Sr Property Risk Engineering Consultant is responsible for:   Management of account risk portfolio and providing account level engineering to meet underwriting requirements. Developing and implementing customer service strategies that reduce loss and improve customer...

Zurich is currently looking for a RCIS Crop Claims CAT Adjuster. This position may work virtually out of one of the following North American states: Oklahoma   With moderate direction, investigate, evaluate and conclude complex field inspections by following appropriate regulatory and company rules and procedures to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Provides support to Area Claims Managers either as a CAT team member or local claims specialist in the facilitation of general day to day operations and claims management. In addition, supports the lower level adjusting staff by completing and/or providing training and assistance with complex claims.   Additional responsibilities will include: Completes high dollar/quality assurance type claim reviews for Crop Hail/Named Peril with $250K and above approval limits Exercise judgement to determine...

Zurich is currently looking for a RCIS Crop Claims CAT Adjuster. This position may work virtually out of one of the following North American states: Nebraska or Kansas.   With moderate direction, investigate, evaluate and conclude complex field inspections by following appropriate regulatory and company rules and procedures to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Provides support to Area Claims Managers either as a CAT team member or local claims specialist in the facilitation of general day to day operations and claims management. In addition, supports the lower level adjusting staff by completing and/or providing training and assistance with complex claims.   Additional responsibilities will include: Completes high dollar/quality assurance type claim reviews for Crop Hail/Named Peril with $250K and above approval limits Exercise judgement to...

Senior Consultant, Employee Health & Benefits Position Overview: The Senior Consultant at Marsh McLennan Agency is responsible for fostering strong relationships with MMA clients and is responsible for delivering exceptional customer service. The Senior Consultant serves as an advisor to identify gaps in coverage and consult clients on appropriate solutions enabling them to achieve their long-term strategies.   This function collaborates with Producers, Benefits Analysts and Consultants to prepare client deliverables and presentations. This person also serves as the strategic lead on client assignments. What can you expect to do? Apply working knowledge of employee benefit plans including medical, dental, vision, life, disability, FSA, HRA, HSA, COBRA as well as general HR questions Develop and manage long and short range benefit strategies for clients, and foster strong client relationships; may require local travel to client site Develop...

The Business Insurance Client Executive is a Senior level, non-sales position accountable for managing a high-profile book of business that is complex, generates substantial revenue and critical to the company; assist Producers in handling renewals, sale of new accounts, and rounding of existing accounts.  Your goals. Your ambitions. Your definition of success. At Marsh McLennan Agency-Bouchard Region, we believe nothing should stand in your way of making these a reality. As a colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. We are consistently recognized as a best place to work and a leader in the development of the next generation of insurance professionals. We are proud to be a learning organization which empowers colleagues to teach and be taught. As a result, we have the best insurance professionals...

Summary: The Marketing Automation Manager is responsible for managing Marsh & McLennan Agency’s (MMA) email and marketing automation tools as well as leading the marketing automation team. Reporting to the VP, Marketing Technology & Enablement, the Marketing Automation Manager will, with their strong understanding of marketing technology and best practices, help turn business requirements into reality, so all teams have the technology and insights they need to continuously improve customer acquisition and customer experience. Positioning their team as subject matter experts known for driving value and best practices, this collaborative leader will work cross-functionally with marketing, sales and IT teams to accelerate customer engagement and conversions.  Essential Duties and Responsibilities: Serve as system(s) administrator and product evangelist for MMA’s marketing automation tools, currently including Marketing Cloud Account Engagement (Pardot) and Marketing...

Zurich is currently searching for an End User Computing – VDI Engineer to work out of our North American headquarters in Schaumburg, IL.   Key Accountabilities will include:   Evaluate vendor packages and recommend best solution to meet business needs. Troubleshoot network connections. Consult with clients' area management regarding equipment problems or malfunctions. Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation. Evaluate in-house and third-party applications and support their integration with Operating Systems. Resolve issues working in conjunction with vendors, as required. Develop and maintain instructional documentation. Install and configure software applications Setup, maintain virtual machines which includes Provisioning, maintain and Deprovisions Provide L2 support for...

What can go right when you can grow your career?   Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.   Zurich North America is currently looking for a Senior Software Engineer to join our Data & Analytics Engineering team, ideally...

Description: Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.   If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.   Start your journey with us  The Cincinnati Insurance...

We are looking for an Insurance Sales Executive in Training who will be responsible for initiating relationships with and onboarding new clients that meet Bouchard’s ideal client profile, ensuring a consistent flow of new revenue to the company as outlined in the annual individual business plan. Your goals. Your ambitions. Your definition of success. At Bouchard Insurance, a Marsh & McLennan Agency, we believe nothing should stand in your way of making these a reality. As a colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. We are consistently recognized as a best place to work and a leader in the development of the next generation of insurance professionals. We are proud to be a learning organization which empowers colleagues to teach and be taught. As a result, we have the best insurance professionals...

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. We are seeking a Client Service Supervisor to join our growing team. Can you lead a team to deliver exceptional customer service? Are you interested in developing the talent on your team? We are looking for people who are passionate about building relationships with clients, will collaborate with their team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide. How will you lead the business? Be responsible for a Client Service team that delivers high quality, efficient service. Lead team to directly support key sales related...

Risk Placement Services, Inc. is one of the nation's largest specialty wholesale insurance brokerage firms. We work with top-rated carriers to design robust coverage for our clients. Our employees are fueled by a culture built around teamwork, creativity and responsiveness. Key Responsibilities: Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales. Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts. Independently provides support to assigned group of clients. Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents. Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff. Responds to client...

Zurich North America is looking for a Global Platform Support Specialist or Consultant to join the Global Risk Engineering Platform Support Team in the North American Headquarters in Schaumburg, IL in a hybrid role 1-2 times in the office a week.  In this role you will support the Risk Engineering department with system issues, root cause analysis and implement solutions to provide value added services for improving the use of technology within the Risk Engineering department.   Additional Responsibilities: Act as systems Subject Matter Expert; troubleshoot systems as escalated by the first level support team while providing guidance on functionality. Support data quality management by identifying and executing business procedures to assure the accuracy of application data. Support the development of applications by understanding the requirements of customers and recommending application performance improvements, to ensure alignment with business...

Business Insurance / Private Client Services Line of Business Trainer The Business Insurance / Private Client Services (Personal Lines) Trainer will support company initiatives, colleague onboarding and ongoing colleague development through a blended (virtual, classroom and self-guided) training approach, with an emphasis on agency management systems, industry best practices and core technical aspects of the various Personal and Business Insurance (BI) Account Management roles, across all skill levels. Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. As a part of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in risk, strategy, and...

Client Executive – Business Insurance – Fargo, ND or Sioux Falls, SD (MMA Upper Midwest) Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. Here, your future is limitless. As an MMA colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. As a part of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition. We are currently seeking a Client Executive on our Business Insurance team in the Dakotas. What can you expect? Small agency feel with world class resources of an international corporation          Committed, competent and engaged leadership at all...