02/07/2025
The Helpdesk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and/or software to internal users. Responds to service/incident requests, performs routine operational activities, runs diagnostic programs, isolates problems, and determines and implements solutions. Your Impact: Log and respond to incoming IT service desk calls and service requests/tickets and provide desktop and application support to troubleshoot internal user problems. Diagnose, research, and resolve problems within scope of ability, forward more complex problems to upper-level support providers. Provide ongoing communication to end users regarding issue status. Review incoming electronic service requests for completeness and assign appropriate priority. Handle customer incidents, requests, and complaints with a positive and diplomatic attitude. Execute and monitor batch jobs in accordance with operational schedule or as required. Run...
One80 Intermediaries
Albany, NY, USA
Full Time