Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures! Position Summary: This Customer Service Team Leader oversees the day-to-day workflow of the QA service staff. This is a first-level supervisory position demanding a strong knowledge Quality Assurance process in a contact center or insurance business. Primarily focused on monitoring the work of others to ensure the highest quality of customer experience is provided, procedures are followed, records are updated accurately, and internal standards are met. Essential Duties and Responsibilities: Works with internal staff within the organization, insurance carriers and insurance...
Bradenton, FL, USA