Account Manager Featured
The Commercial Customer Service Representative oversees the servicing of policies for Global Marine Insurance commercial clients. Responsibilities Managing Inbound Calls Receive inbound calls including transferred calls from current clients/brokers Place outbound follow-up calls for various reasons or documents Answer questions about the product details, the company, and issues with account for the clients/brokers. Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately. Perform account maintenance activities Meet Quality Assurance Requirements and other key performance metrics. Manage the Commercial Shared Mailbox Check-in new policies for others when asked Log into the commercial service queue daily and handle or route any calls Send invoices in a timely manner Endorsements/Renewals Process all endorsements, diary information, follow up if necessary,...
Hub International Midwest East Brighton, MI, 48116, USA