05/05/2022
Account Manager
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The Commercial Customer Service Representative oversees the servicing of policies for Global Marine Insurance commercial clients.
Responsibilities
Managing Inbound Calls
Receive inbound calls including transferred calls from current clients/brokers
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details, the company, and issues with account for the clients/brokers.
Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.
Manage the Commercial Shared Mailbox
Check-in new policies for others when asked
Log into the commercial service queue daily and handle or route any calls
Send invoices in a timely manner
Endorsements/Renewals
Process all endorsements, diary information, follow up if necessary,...
Hub International Midwest East
Brighton, MI, 48116, USA