01/14/2026
The ideal candidate will reside in PST time zone and have Experience supporting Insurance Customers Reporting into the SVP, Global Customer Success, the Sr Director of Customer Success (insurance customer vertical) is responsible for retaining, delighting, and growing our Insurance customer base, as well as ensuring the success of the Customer Success Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that affect immediate and, at times, company-wide operations. You will guide the US CSMs, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the medium-term results of both your team and the business. The Sr. Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with...
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Remote (Carlsbad, CA, USA)
Full Time
